Describe your day-to-day responsibility and typical day.
In my role, I bridge the communication gap between the corporate office and our field associates, ensuring a continuous feedback loop. My teams, responsible for fire services, landscaping, resource direction, life safety, infrastructure, elevator programs, and the client experience center, work diligently to facilitate communication and feedback. Additionally, I oversee the National Director of Operations who supports field operations during the rollout of new initiatives. We develop dashboards and other tools to coordinate efforts, learning what is working well and where improvements are needed based on feedback from those in the field.
Describe the path you took to arrive in your current role.
My healthcare career began in construction as a third-generation contractor in Georgia. Starting at a hospital, I addressed life safety needs, creating a comprehensive door program for a 20-story, 3,000,000-square-foot facility in Atlanta. This foundational experience propelled me into various healthcare construction projects, including ambulatory surgery centers and medical office buildings. I later served as the Director of Facilities and Safety for a health system in Oregon. Before joining Medxcel, I also worked as a wilderness EMT and firefighter, training firefighters at the Oregon Fire Academy. I joined Medxcel as a Regional Director a decade ago, advanced to Area Vice President, and transitioned into my current role nearly three years ago.
Talk about the training and development opportunities offered by Medxcel.
Training is a two-way street at Medxcel. We have robust offerings for our associates, and they in return have the responsibility to take advantage of the opportunities afforded to them. Our extensive training and development opportunities include partnerships with ASHE and ACHE, Medxcel University courses, support for certifications, tuition reimbursement, and specialized programs like our WARE boiler training. I regard these opportunities as among the best in my career.
What is the best part of your job?
I thrive on teamwork, a fundamental aspect of the culture at Medxcel. Drawing from my experiences as an EMT, firefighter, and rugby player, I value collaboration with corporate teams and field associates. I enjoy visiting the hospital sites we serve to see how developed programs are implemented and to identify necessary adjustments.
How does Medxcel impact patient care?
I passionately believe that the work of Medxcel significantly impacts patient care. It is crucial to understand how seemingly minor tasks, like changing a light bulb or fixing a toilet, directly affect patient safety and comfort. During emergencies or severe weather events, the critical role of Medxcel's services in keeping hospitals operational becomes evident, but everything we do from cutting the grass to repairing something in a hospital room allows healthcare providers to be successful, and that all impacts patient care in a positive way.
How would you describe the Medxcel culture?
Our culture is rooted in teamwork and communication. Corporate associates support field teams across geographically dispersed locations, working to ensure continuous communication and feedback integration. The healthcare industry continues to evolve and will undoubtedly continue to face challenges, but through it all, Medxcel teams demonstrate resilience and adaptability, contributing to a culture of excellence that I am proud of. I think the future of Medxcel is bright, and I look forward to us continually driving towards a culture of excellence.
What would you say to someone who asks you if you recommend working for Medxcel?
I highly recommend Medxcel as a place to grow and develop a career. I describe Medxcel as a “big little company” and highlight the diverse opportunities we offer across corporate support departments, multiple service lines, and trades. For those embarking on their career, Medxcel offers robust training and development opportunities, tuition reimbursement, and mentorship, making it an excellent environment for professional growth. You can grow from the boiler room to the board room or learn a new trade or skill by moving to a new department. The opportunities here are endless if you are ready to pursue your passion.
What is one thing that you have learned during your time in this role? Perhaps something you did not expect.
One significant lesson I have learned is the importance of fostering engagement and alignment among leadership and field teams. Through clear communication and structured reviews, I have seen how effective leadership transforms organizational performance. Collaborating with various directors and providing consistent mentorship has enhanced team development and strategic goal achievement, emphasizing the necessity of transparent communication and stakeholder engagement for continuous improvement.