Describe your job responsibilities.
Our team is made up of our supervisor, a coordinator, and four of us in my role. All four of us support the Program Management and Compliance teams at Medxcel, but each of us has a different focus: licensing, fire systems, reporting and PowerBI, and my focus is on documentation. We do cross train so we can support each other but we each work mostly within our defined area of focus. I started in this job about four months ago so I’m still learning but what I do is help support our team ins terms of documentation. That includes things like scheduling, FMOS™ binders, and creating things like internal process documents, process workflows, and user guides. Those things are my main focus so far.
Describe the path you took to arrive in your current role.
In college I majored in science, technology and society with a minor in healthcare management. When I graduated from college, I started at Medxcel through a temp agency. I did well in the position and Medxcel hired me on full time as a Solution Center Specialist I. I was in that role for two years then I was promoted to a Specialist II role which was more of a team lead. After two years in that role I felt that I was ready for the next step in my career. I really wanted to stay with Medxcel if possible, so I watched for job openings here. I didn’t want to just settle for any new position, I wanted it to be something I felt passionate about. When I saw the posting for this position, I immediately felt like this was the one, that it was really what I wanted to do next. So I applied and here we are.
Has Medxcel provided you with training and development?
In my prior role I was able to participate in a Medxcel training program called Training 2.0. When we work at the corporate office, we talk to associates from all over the country who work in our healthcare facilities in a wide variety of roles. The Training 2.0 program was designed to allow us to go into the field and shadow Medxcel field associates in hospital settings, to give us an understanding of their work and adds more perspective to how we at the corporate office can better assist our associates in the field. This year I started a year-long leadership development program called EDGE at Work which is a program for emerging leaders. My cohort consists of eight of us from different companies, mostly millennials in the same early stage of our careers. We meet twice a month with our mentor who leads our sessions. The first six months we are focused on learning more about ourselves, who we are and how we fit into our jobs. The second six months will be focused on leadership training.
What is the best part of your job?
I love that my job is project based and I have the opportunity to dig into bigger projects for a longer time. I get a lot of satisfaction from taking a blank document, researching what end product is needed, creating that structure, then producing a polished finished project to share that benefits the associates I support. I also love the opportunity that Medxcel provides me to work with a variety of people and building relationships with them. From my team, to the departments we support, to our associates working on the front-lines in the hospitals, I hope that all of them know they can count on me whenever they need help. Those types of relationships are very rewarding to me.
Which of Medxcel’s Core Values speak to you the most?
Integrity and Creativity are the most important values to me in my job. To me, integrity means being honest with yourself and with others at all times. We all make mistakes, and even tiny mistakes, if not corrected may eventually cause bigger issues down the line. When I realize my mistakes, no matter how small, I acknowledge them right away and apologize. My thinking is “I’m sorry. I own this. I’m going to fix it and learn from it in the future.” Creativity also comes into play in my work. Even with my technology focus, it’s critical to have an open mind to come up with creative solutions. Sometimes the seemingly craziest ideas on paper turn out to be the best solutions!
What is the most unusual or interesting thing that’s happened to you at Medxcel?
When I was in college, I spent one summer in an internship at a hospital near my hometown in Illinois. I joined Medxcel after I graduated a few years later and I learned that a big hospital system in Illinois that included the site I interned at was becoming a Medxcel client. I thought it was crazy how my initial experience in healthcare was coming full circle. But even better than that, when we onboarded the client and our new employees, I got the opportunity to go to one of their larger sites in Illinois to assist our new associates on their first day with Medxcel. I was so honored to be trusted with helping to make a good first impressing with our new team at the hospital system where I got my first taste of healthcare. Very seldom do I get sent to the field to work with our employees in person, so it was particularly memorable to meet everyone in person and put names to faces.
Is there anything you’re learned in this role that you didn’t expect?
I’ve learned that the people at Medxcel are a lot more willing to help each other than I previously gave people credit for. When you’re in college, you may have this impression as I did of the corporate world that everyone is just looking out for themselves, that nobody cares for each other, and that everyone’s climbing the corporate ladder at the expense of others. Here at Medxcel that’s not the case at all. Everyone has been so kind and helpful and supportive; I’m amazed at how wonderful my experience has been here!
The other thing I’ve learned is how much goes on behind the scenes at a hospital. The facilities department is so big, and they do so much just to keep everything up and running each day. We all think of clinicians like doctors and nurses when we think of a hospital, but there is so much more going on. Now I understand how important what our maintenance teams do is to our clients and their facilities.
How did you get started in this career?
I’ve always had a passion for healthcare, and I knew I wanted to work in the industry in some capacity. Not being a clinician by training, I’ve been open to anything healthcare related and I really stumbled upon Medxcel somewhat by accident. I submitted my resume to a staffing agency one day and they introduced me to Medxcel. I wasn’t sure I’d like the position, but I decided to go for it and I loved it. I initially thought maybe I’d be here a year or so while I found something I like better, but it’s been four years and I couldn’t be happier working for Medxcel.
What has been the most challenging time in your career?
The most challenging thing I’ve worked through is the pandemic. The switch to working remotely was difficult for me, I was so used to having my team just steps away and I had to adjust to only seeing them virtually. It was a tough transition. We adapted well though, having daily check-ins on Teams and regular team meetings where we could see each other on camera. Those contact points were a big help for me, but I will say I’m definitely looking forward to the day we can all work together in person again.
What would you say to someone if they ask you if they should consider working for Medxcel?
I love my job and I love Medxcel and I would encourage anyone who is interested to join our team. The culture here is just so wonderful and everyone is so helpful and supportive. At Medxcel we really are like a family.
Has Medxcel provided you with opportunities to volunteer?
Serving our communities is very important here at Medxcel. They even give each employee paid time off each year to do volunteer work. I’ve been blessed to represent my team on the Medxcel Volunteer Committee. Each department or team has a representative, and each of us is partnered with a local organization. Each representative works with their assigned partner organization to assess their needs and ways that Medxcel employees can work to fill those needs. I am partnered with a local domestic violence center here in the Indianapolis area. Volunteering in person has not been an option for the past year and a half, but we are still working to find ways to assist these organizations. Right now I’m working with the domestic violence shelter to have my team create craft kits for the children that are staying at the shelter. I got a list of craft supplies they needed and we’re collecting them from Medxcel employees and then putting them into kits. Some of us have donated our time to put the kits together, and because of COVID we’ve reserved space outside at a local park to assemble the kits. The Volunteer Committee is just one of the ways that Medxcel supports employees and encourage them to serve others and give back to the community. It’s wonderful to be part of an organization that focuses upon service and putting the needs of others first.