Describe your day-to-day responsibilities and a typical day.

My job is similar to an office manager, but I work with the facilities department within the hospital. Every day is different because we work in a hospital and you just never know what is going to come up each day. It’s my job to keep our work orders moving and our team running well. I do financial work, assist my leaders with their needs and help everyone our team with whatever is needed to keep things running smoothly. It’s my job to keep up with incoming work orders, especially emergent work orders, making sure they get assigned out quickly. We deal with a large variety of issues including overflowing toilets, electrical issues, power failures and much more. The work orders come in through the Medxcel system and sit in pending status until we go into the system and assign them to a team member. Emergent work orders are our main priority. The Medxcel Client Experience Center will sometimes call me directly about a work order they are entering to let me know it’s a high priority. I make sure those get taken care of right away. If it’s an emergency, I’ll call it out to the lead in that area and they will make sure it’s addressed immediately. If it’s a major emergency like a flood, I can call it out to the entire team, that way everyone who is available can drop what they’re doing and go to assist.
 

How did you arrive in your current role?

I’ve been here doing this job for 22 years. When I started, the plant facilities team was employed by the hospital; we were part of the Human Resources team at that time. I joined the week after the director of the department was hired and we worked together for 11 years. After that our team was outsourced to an outside company, and then five years later Medxcel took over our facilities team. The biggest compliment I ever got was a few months after I started here. One of our team members told me that they had never had an assistant before that actually worked with the team. The other assistants always sat in the front office and never joined in or worked directly with the team to help out. That made me feel so good, that I was an important part of the team and that I was appreciated for my contributions.
 
 

What is the best part of your job?

I love everything about this job. I enjoy working with the hospital and all of our team. Being involved with everything at the facility and helping to get people’s issues and problems solved is very rewarding. I really enjoy what I do, and I feel loved and appreciated by my team and the people we serve here.
 

Which of Medxcel’s Core Values speaks most to you?

Integrity – I feel that I demonstrate integrity every day when I do my job and I hope that people know they can depend on me. I take great pride in the job I’m doing and in doing it right and to the best of my ability. The staff here know they can depend on me and my leaders know that if they can’t be here, I’ll keep things running while they’re off. I can be counted on to keep things moving, to make decisions, and to keep leaders informed when needed.
 

What is the most interesting thing that’s happened to you during the course of your work at Medxcel?

Being in Florida we are used to experiencing hurricanes and storms, and we’ve experienced two hurricanes in the past five years. Hurricane Irma was very destructive here and flooded out our shop area and came very close to hitting our switch gear. Our team was able to work to sandbag the area and protect it to keep the hospital up and running. Our team worked together with the hospital staff, and Medxcel senior leaders were here on site and they got out there and did the work, sandbagging and working to keep the hospital up and running. It was great to see everyone pull together during this event.
 

Is there anything you’ve learned in your role that you didn’t expect?

I think the most important thing I’ve learned is something that’s never in the job description. And it’s part of human nature, I guess. No matter what’s going on, when someone calls in a request, that’s the most important thing to them and that’s what they’re focused on. We get all kinds of requests with varying degrees of urgency, from a flooding situation to someone wanting their bulletin board hung up. Whatever their request is, it’s the most important to them and they are not really thinking about the fact that we have other work orders and even emergency situations that might need to take priority over their request. It’s part of my job to help manage priorities, and help our customers manage their emotions and expectations. I have to be able to communicate tactfully with them, understanding that their request is important to them, but gently helping them to understand that we may have competing priorities.
 

Would you recommend Medxcel as a place to work?

Through my 22 years on this job I have worked for three different employers and I would definitely recommend Medxcel. The difference I really noticed with Medxcel is that when they onboarded us, we received a lot of training right away. I’ve never received that level of training during onboarding with any other company I’ve worked for. Medxcel brought people here on site to help train us and show us how to use their systems; that was huge. It’s always hard to switch employers and learn new systems, but Medxcel really eased the way and there are a lot of great people here. I work with employees in accounting and finance and the call center and they’re always helpful. Right now the company is working hard to standardize processes and provide us with training guides and resources for new associates. You’ve got to be flexible and ready to adapt to change as Medxcel grows, but they are constantly working to improve systems and processes and they support that with the training and resources we need to do our jobs.