Technology & Data

You can’t offer quality patient care with inefficient healthcare facilities. Nor can you achieve compliance and profitability when facility operations are hindered by disparate systems, spotty data, slow response, or wasteful spending.

Medxcel drives dramatic improvements and hard-dollar savings through rich data and centralized systems for facilities management that’s truly smart.

Fast Response to Service Requests

Imagine having someone who is knowledgeable at your disposal, ready to jump on a service request when and where you need it. Medxcel equips you with two such options:

National Call Center

When you partner with Medxcel, you’ll have access to our national call center — the Client Experience Center —with coordinators at the ready to dispatch expert technicians to resolve your service request, fast.

Your coordinator will have immediate access to information to determine the best next step, carrying the burden of fixing your problem with minimal expense and downtime.

After your service request is fulfilled, that information is saved for historical purposes, documenting trends and technician utilization. You’ll then receive monthly reports of all service requests to gain valuable insights into your facilities operations.

Self-Service Portal

If you currently access a self-service link through your intranet page, you can continue to request service in this manner. With Medxcel, your Self-Service Portal (SSP) will offer an easy, quick way to request non-urgent service online.

Plus, you’ll have visibility into all work orders within your department, so you can follow status updates and know when each order was completed.

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On-Demand Reporting

Staying on top of all aspects of your facilities operations doesn’t have to drain your resources. Rather, we’ll equip you with on-demand, detailed performance metrics including past and pending service requests and preventive maintenance completion percentages.

To that end, Medxcel uses a computerized maintenance management system (CMMS) designed specifically for healthcare facilities management with strong support for the Joint Commission and Det Norske Veritas compliance.

The CMMS will capture accurate and timely information across your organization, keeping you survey-ready and streamlining compliance reporting.

Armed with a CMMS mobile app, your on-site technicians will also utilize the CMMS to manage work orders, reduce data entry errors, eliminate redundant tasks and provide you more up-to-date reporting.

Medxcel’s accessible data is the driving force for decision making, creating efficiencies, standardization and ultimately improving the overall healthcare environment.

  • Performance metrics across all facility operations & assets, trends, costs, technician utilization and more
  • On-demand access, plus monthly reports
  • Efficient technician communications & documentation via mobile app
  • Reduced errors & redundancies
  • Improved accountability