Meet Lee! In her role as Director, Customer Experience Center, Lee is responsible for two customer service teams, the Client Experience Center (CEC) and the Client Solution Center (CSC). These teams contribute to the retention and satisfaction of Medxcel clients through a focus on customer service and operational service standards. Lee develops and implements customer service strategies and processes that allow the teams to provide exceptional service support for customers and Medxcel field associates. Lee and her leaders work together to ensure that their frontline team members are trained and prepared to assist customers and have all the resources needed to quickly bring issues to resolution.
 

Meet Hanna! Hanna is a Project Manager II for Medxcel and is part of the project management organization at our Central Office. In her role, Hanna manages and oversees varies aspects of both strategic and implementation projects. Project success measures include delivering projects on time, in scope, within budget, and with high-quality results that ensure customer satisfaction. Members of the team work with leaders and key stakeholders to develop project plans, shape support solutions, and drive successful completion of strategic business initiatives. They also help to identify opportunities to increase efficiencies within the organization and assist with implementations for new Medxcel clients.
 

Charles is the National Elevator Program Manager for Medxcel. In his role he is responsible for managing the nationwide elevator portfolio and vendor contracts for Medxcel customer sites. As part of the Planning, Design & Construction team, he also assists with analyzing vertical transportation needs for complex capital projects.
 

Meet Alenna! Alenna is a Workforce and Report Analyst for Medxcel. In her role, Alenna supports the Client Experience and Solution Center (CEC) team by helping to standardize, optimize, and automate key staffing and forecasting processes supporting associate engagement. She works with key stakeholders within Medxcel to ensure that department resources are optimized.

Meet Carrie! Carrie is an Engagement Consultant II working out of the Medxcel Corporate Office in Indianapolis. In her role Carrie works with key Medxcel leaders to establish the strategic direction of engagement initiatives. She has direct responsibility for the development and implementation of associate and customer engagement and retention within her region.

Meet Kathryn! As an Energy Project Manager, Kathryn is responsible for energy related initiatives associated with facility infrastructure, supply and demand side operational risks, and development of optimized infrastructure solutions associated with energy spend.

Meet Billie! Billie is a Payroll Analyst I working out of the Medxcel Corporate Office in Indianapolis. In her role Billie is responsible for compiling, entering, posting, and reconciling payroll data. She and her team maintain accurate payroll records and assist Medxcel employees with questions pertaining to company policies and procedures.

Meet Lisa! Lisa is a Client Experience Coordinator for Medxcel. In her role she provides exceptional service to Medxcel customers, business leaders and client-based technicians to dispatch service requests. She is responsible for documenting reported issues and works with Medxcel technicians to resolve incidents to enable customers to deliver quality care to their patients.

Meet Kelly! Kelly is a Contracting Consultant working out of the Medxcel Corporate Office. In her role Kelly supports the execution and monitoring of national, regional, and local contracts and agreements supporting Medxcel. She partners with internal stakeholders to ensure that business needs are met at all Medxcel customer sites.

Meet Kellie! Kellie holds the role of Compliance Analyst and Support for Medxcel at the corporate office in Indianapolis. Kellie and her team support the Program Management and Compliance teams. Kellie analyzes data from divisional resources, identifying trends, improvement opportunities, benchmarking, and training opportunities.

Cliff is Supervisor, Business Intelligence (BI) and works within the Analytics Center of Excellence (COE) at the Medxcel Corporate Office in Indianapolis. In his role, Cliff works closely with the COE Manager, and oversees a team of analysts. He and his team are responsible for facilitating the BI processes used to provide the Medxcel organization with high level analysis of quantitative and qualitative data from both internal and external sources.

Andrea is Manager, Procure to Pay and works in the Medxcel corporate office in Indianapolis, Indiana. As part of the Procurement team, Andrea leads the development, implementation, operational execution, and monitoring of purchasing activities for Medxcel.

Carrie is the Expense Administrator for Medxcel. She reports to the Director of Supply Chain and is responsible for overseeing Medxcel’s corporate expense reimbursement, online travel, and credit card programs.