What surprised Beatrice the most when she began working in healthcare was how much happens behind the scenes. She realized that every role plays a vital part in a patient’s journey. As AP Specialist, she handles invoice exceptions for hospitals across multiple regions and in the corporate office. Beatrice's passion for problem-solving and quick resolution ensures uninterrupted service for patients and staff.

Meet Alenna! Alenna is a Workforce and Report Analyst for Medxcel. In her role, Alenna supports the Client Experience and Solution Center (CEC) team by helping to standardize, optimize, and automate key staffing and forecasting processes supporting associate engagement. She works with key stakeholders within Medxcel to ensure that department resources are optimized.

Andrea didn’t set out to find her dream job at Medxcel—but after one interview, she was calling the recruiter from the parking lot, insisting they find her a place somewhere in the company. As director of purchasing nearly six years later, she leads four specialized teams that keep Medxcel operations running smoothly. Her track record in building efficient processes and developing team members proves that when you find the right cultural fit, extraordinary things happen.

Thinking back to past employers, Billie recalls a lot of resistance: Resistance to change, to growth, to opportunities. Not so with Medxcel, where she’s been encouraged to develop new skills, pursue her career aspirations, and have a say in company processes and plans. “It doesn’t feel like you have to elbow your way in or fight for what you need,” she recounts: “It just feels like support.”

I often find myself in the role of a coach. The conversations I have with people are less about me telling them what to do, and more about listening. “How would you do this? Have you thought about this?” I also provide insight and perspective to other departments on how initiatives might land in the field, exploring any ramifications we may not have considered.

Meet Joy! Joy is the Manager of Regulatory Compliance Support for Medxcel. In her role Joy leads Medxcel’s team of Facilities Support Managers who are responsible for implementing policies, procedures, processes, ad providing training to support of the Facility Management Operating system (FMOS®) for Medxcel’s operations across the United States. Through her team of Compliance Support Managers, Joy holds primary responsibility for assuring those policies, procedures, and protocols are implemented, enabling standardization, training, optimization, and compliance of facility operations.

Safety is huge for patients. You never want anyone to go home sicker than they came into our facilities. We can’t do anything about what brought them to the hospital, but we don’t want their condition to worsen because of our buildings, or because the air pressure is wrong, or because there was a fire, for example. They shouldn’t have to worry about water systems, temperature, humidity, none of those things should be on their minds.

Meet Kellie! Kellie holds the role of Compliance Support Analyst for Medxcel at the corporate office in Indianapolis. Kellie and her team support the Program Management and Compliance teams. Kellie analyzes data from divisional resources, identifying trends, improvement opportunities, benchmarking, and training opportunities.

Meet Lee! In her role as Director, Customer Experience Center, Lee is responsible for two customer service teams, the Client Experience Center (CEC) and the Client Solution Center (CSC). These teams contribute to the retention and satisfaction of Medxcel clients through a focus on customer service and operational service standards. Lee develops and implements customer service strategies and processes that allow the teams to provide exceptional service support for customers and Medxcel field associates. Lee and her leaders work together to ensure that their frontline team members are trained and prepared to assist customers and have all the resources needed to quickly bring issues to resolution.

Meet Lisa! Lisa is a Client Experience Coordinator Sr. for Medxcel. In her role she provides exceptional service to Medxcel customers, business leaders and client-based technicians to dispatch service requests. She is responsible for documenting reported issues and works with Medxcel technicians to resolve incidents to enable customers to deliver quality care to their patients.

Meet Megan! Megan is a Regulatory Compliance Manager III where she helps lead the implementation of Medxcel’s operating system. She assesses new and existing clients for operational and regulatory compliance and provides operational and regulatory support to Medxcel facilities.

From creating recycled art to IT solutions, Thomas brings his whole self to work as Medxcel’s IT Service Desk Supervisor. With a background in retail, Thomas combines technical expertise with genuine customer care to keep Medxcel team members and systems running smoothly.

Travis’ journey from the college classroom to Medxcel has always been guided by one thing: a drive to lead with purpose. What began as a desire to help others led him from the front lines as a respiratory therapist to the fast-paced world of technology. He’s found his stride in a place where balance, growth, and making a real impact are valued. As IT Analyst, Travis propels the vision, implementation, and success of Medxcel’s software solutions, empowering teams with the best tools to care for patients.