What is your role at Medxcel?

I’m part of the Client Solution Center (CSC) team. We’re extensions of the training team, supporting new Medxcel technology initiatives. Some of us are “boots on the ground,” traveling to client facilities. We divide regions among us and help with the technology aspect of our technology initiatives. We’re also heavily involved in onboarding new team members at client sites.
 
Whether it’s an existing employee having trouble with technology, or a new hire who needs to be onboarded, we’re here to help get their technology working properly and make sure they’re comfortable with it.
 

Describe the path you took to arrive in your current role.

I have a background in telecommunications and IT software in the automotive industry. A lot of things attracted me to this role. I had a great connection with the folks at Medxcel I interviewed with. Your coworkers are essentially your work family — your family away from your family. I’m at a point in my career where that fit is the most important consideration for me when taking a job. We have a phenomenal team, all around. 
 

What is the best part of your job?

The best part of my job is helping people. At times they feel too busy to seek help. I put myself in their shoes and try to proactively help them, going the extra mile while I have them on the phone: “Hey, before you go, did you know that if you ever need to know X, this is where you find it?” I strive to anticipate and alleviate any frustration the best I can. 
 

How would you describe the culture at Medxcel?

I really like the Medxcel culture; it goes back to that family atmosphere. Some companies have a certain “flakiness” to them, and their culture doesn’t feel genuine. Here, I love the diversity of people working together and appreciation for those differences; we see every perspective and background.
 

How does Medxcel support your personal wellbeing?

In the past I’ve had employers who would say they had a good work-life balance, but in reality, it was the opposite. I’m appreciative that our leaders respect and encourage that balance. Family and personal time are important, and Medxcel allows me to have healthy boundaries between work and family time.
 

How does your work, or the work of your team, impact patient care?

I was just talking to the team at a hospital site about technology initiatives that are going to be a big focus this year, designed to improve the experience for hospital staff who put in facilities work orders. I’m going to help train the in-house trainers, who are Medxcel technicians and staff working at client facilities. As I equip them to do their job well, they can in turn help clinicians put in service requests or refine processes that can facilitate patient care. As I educate our team members on how to use the technology tools available to them, I’m helping them to solve problems for medical staff and patients.
 

How do you feel Medxcel impacts the communities we serve?

I love looking at our operations newsletter and seeing the many ways our team members across the country are serving their local communities, from donating to the poor to taking the time to change someone’s tire, going out of their way to help someone in need. It’s refreshing to see those stories, and it’s awesome that those activities are encouraged and celebrated. I feel blessed to be here.