Describe your responsibilities.
My role supports Medxcel’s regulatory and facility compliance system. I support the Vice President of Program Management & Facilities Compliance and Director of Facilities Compliance Support in assessing, updating, and maintaining the Current State Health Assessment (CSHA) model for Medxcel healthcare facilities. CSHA establishes a baseline conditional assessment for our operations, assets, and compliance of the Joint Commission’s Physical Environment. The assessment includes operational status, life safety assessment/Statement of Conditions, fire safety evaluation systems, the Joint Commission’s Physical Environment compliance reviews, and Life Safety Building Maintenance Programs (BMP), mechanical, plumbing, and electrical systems. Our team also works to ensure a smooth transition from a client-based facility operation system to Facility Management Operating Systems.
Describe the path you took to arrive in your current role.
I began my career in a healthcare facility in Oklahoma in 2002. I was the secretary/coordinator for their facilities department, and I answered the phones, ran maintenance orders, completed paperwork, and ordered supplies. Medxcel took over the facilities department six years ago and I took that opportunity to go back to school to enhance my career opportunities with Medxcel. I enrolled in a healthcare leadership program through ASHE that led to an associate degree. In 2017 I was promoted to Facility Manager, overseeing four sites in Oklahoma. In that role I became more involved in validations and learned that I had a passion for the compliance side of the business. I started to look for open compliance positions within Medxcel and I joined the compliance team in April 2019 when there was an opening in my region which covers Oklahoma, Kansas and Texas. In that role I was responsible for compliance in 33 facilities. In 2023 I was promoted to Facilities Support Manager and now I support Medxcel’s compliance program across the United States.
What training and development opportunities has Medxcel provided you with?
When I joined Medxcel, I had a high school education. My director encouraged me to go back to college and Medxcel gave me that opportunity through a flexible schedule and a great tuition reimbursement program. I have taken a lot of training courses through ASHE and other organizations. I know that if I tell my director I’ve found a course that looks interesting and I need some time to take it, that Medxcel will support me. I feel like many companies don’t allow those opportunities for learning; I was in shock when I joined Medxcel and discovered how much they encouraged me to learn and grow, paying for my time to learn and paying for the courses. The tuition reimbursement benefit has made all the difference to me in my career. I’m still going to school; I’m not going to stop. I’m working on my bachelor’s degree in applied science and I’m also working towards my Certified Healthcare Facilities Manager (CHFM) certification, and I hope to complete that by the end of this year. I’ve never seen a company that encourages education and supports career growth the way Medxcel does.
What is the best part of your job?
The best part of my job is the variety. I enjoy visiting a new site every week and seeing new faces; it never gets boring. I love visiting all my sites and learning how they do things there. They teach me things and in return I use my experience to turn around and teach them something as well. I’m a people person and I enjoy traveling and meeting new people.
Which of Medxcel’s Core Values is most important to you?
To me Integrity means that your word means everything. Being trustworthy and reliable is very important to me both at work, and in my personal life. It’s my job to be respectful to those I work with, and to enforce our policies, setting a positive example for others. I always tell my kids, “Your word means everything. If people can trust what you say and trust what you do, you’ll have it made.”
Is there something you’ve learned during your time at Medxcel that you didn’t expect?
Medxcel has taught me that even though I’m a woman in a traditionally male-dominated industry, I can achieve anything with hard work and the support of my company. I have really benefitted from the support of other women including our Director of CMMS and Facility Support, and our Regulatory Compliance Director. They have always been so positive and help me through any challenges I come up against. I wouldn’t be in the role that I am today without the mentorship and support of the women in Medxcel’s leadership.
What would you tell someone considering a career with Medxcel?
I encourage others to join Medxcel. For me, the educational opportunities have been tremendously rewarding. To have a company that helps to pay for your education and that is supportive and provides you with opportunities to grow, I’ve never experienced that with my prior employers. They rewarded longevity, not education and experience and were content to let people languish in a position forever. Medxcel really encourages us to grow and reach our full potential and provides us with the tools to succeed.