Describe the path you took to arrive in your current role.

I attended Purdue University where I majored in interior design. After several roles in interior design and construction, I eventually spent 23 years at a large property group, where I gained experience in space planning, construction management, property management, real estate, supervision, facilities management and more. Six years ago Medxcel was just entering the facilities management business, so I joined the team. I began in a facilities role and the moved the construction division when it was established. In 2023 I accepted the role of Building Performance Standards Manager.

Has Medxcel provided you with training and development opportunities?

The wide variety of training and development opportunities are one of the best things about working at Medxcel. Even with the pandemic putting a temporary end to most live trainings, Medxcel offers a very robust online training system. I went from a Project Manager to Project Manager II in the past year after completing my Certified Healthcare Construction (CHC) certification with the help of Medxcel. Medxcel is extremely supportive of associates achieving degrees and certifications. I’m on a career development plan so that I can advance my career if I want to move further in the project management construction field or even another field within Medxcel. My leader has really encouraged me to pursue any direction I’d like. When we meet, he asks me where I want to go, what I want to do next, and how he can help me achieve those goals. I really appreciate that.

What is the best part of your job?

The best part of my job is working alongside our customer and their staff, making their jobs easier and more efficient. I hate it when I see clinicians having to spend time working on managing projects, handling construction, and doing things that aren’t within their expertise and that take them away from patient care. I don’t want them to waste their valuable education and time doing things that my team and I are trained to do. I love partnering with them, learning about what they need, and then working to make it happen.

Which of Medxcel’s Core Values is most important to you?

Dedication is the Medxcel Core Value that speaks to me the most. To me dedication means doing my job to the best of my ability to better the environment and my surroundings for the people I work for and with. It’s always my goal to leave a project better than when I start it, to make sure everything has been executed correctly, and to continue to own it after the fact and revisit issues if necessary. I want to be able to be proud of the work we do and its positive impact on patients and staff.

Is there a project you’re particularly proud of?

I am privileged to get to partner with our client’s foundation on creating themed rooms for our children’s hospital. I’ve been working with them since I started, and it’s been an impactful part of my work. I’m working with families, donors, sometimes those who have lost a child who was treated at the hospital, and then I get to help with designing and executing themed rooms, to make their vision come to life. It’s so exciting to see the children’s reactions to the fun themed rooms we’ve created. There is nothing more meaningful then putting a big smile on the face of a sick child. Most recently, I am currently working on a new Burn Center that includes a clinic and ICU. This is a new service with unique challenges. It is exciting to be a part of this new endeavor that will provide a much-needed resource to our community.

More Profiles

Dylan F

Construction Manager III

Open. Diverse. No pretenses. It’s how Dylan describes the culture at Medxcel, though those weren’t the traits that compelled him to apply to his current role. “I came to Medxcel to prioritize work-life balance. I was very upfront about that in my interviews,” he shares. Dylan’s found that balance in a work environment that mirrors his own personal values and priorities — plus a collaborative culture where everyone has a voice.

Vice President, Field Support Services

Through clear communication and structured reviews, I have seen how effective leadership transforms organizational performance.

Director, Regulatory Compliance

Safety is huge for patients. You never want anyone to go home sicker than they came into our facilities. We can’t do anything about what brought them to the hospital, but we don’t want their condition to worsen because of our buildings, or because the air pressure is wrong, or because there was a fire, for example. They shouldn’t have to worry about water systems, temperature, humidity, none of those things should be on their minds.

National Director of Operations

I often find myself in the role of a coach. The conversations I have with people are less about me telling them what to do, and more about listening. “How would you do this? Have you thought about this?” I also provide insight and perspective to other departments on how initiatives might land in the field, exploring any ramifications we may not have considered.

Manager of Regulatory Compliance Support

Meet Joy! Joy is the Manager of Regulatory Compliance Support for Medxcel. In her role Joy leads Medxcel’s team of Facilities Support Managers who are responsible for implementing policies, procedures, processes, ad providing training to support of the Facility Management Operating system (FMOS®) for Medxcel’s operations across the United States. Through her team of Compliance Support Managers, Joy holds primary responsibility for assuring those policies, procedures, and protocols are implemented, enabling standardization, training, optimization, and compliance of facility operations.

Vice President of Strategic Planning and Sustainability

Meet Dan! In his role as Vice President of Strategic Planning and Sustainability, Dan is responsible for a wide range of strategic programs including master facility planning, facility capital planning, design standards, and sustainability programs. Dan partners with Medxcel and client leaders to understand their goals and align them with appropriate facility solutions. Dan and his team are tasked with expanding Medxcel’s focus on sustainability and helping customers achieve their environmental stewardship and sustainability goals.

Vice President of Corporate Support Services

Meet Sara! Sara has long been passionate about improving processes and user experiences. Years ago, she experienced the impact of her work first-hand as a patient in one of our client hospitals — twice! Those life events deepened her commitment to equipping our field associates and support teams to deliver the best possible healing environment for patients, staff, and visitors. Join us in learning how Sara makes that possible in her role as Vice President of Corporate Support Services.

Director Real Estate

Meet Elyssa! Elyssa is a Real Estate Director, responsible for Medxcel’s real estate services delivery and oversight of real estate operations for her assigned region. In her role Elyssa develops, implements, and aligns operational goals to the strategic direction of each customer organization. She leads the management of real estate transactions and operations and manages a team of portfolio and property managers serving customers within the region, ensuring service excellence for all partners and customers.

Regional Landscaping Operations Manager

Meet Jonathan! Jonathan is the Regional Landscaping Operations Manager for Medxcel customer sites in the southern region. In his role, Jonathan oversees all landscaping operations in his region, provides leadership for the landscaping managers and supervisors in his region, and works alongside other operational leaders to develop, implement, and monitor goals, policies and procedures. Jonathan assists his teams in achieving their goals, delivering service excellence, and ensuring customer satisfaction.

Vice President, Human Resources

Meet Casey! In her role as Vice President, Human Resources, Casey is responsible for the entire human resources function including developing and implementing strategies for talent development, acquisition, and HR services. Casey partners with the Medxcel leadership team to develop business strategies that address the talent capabilities and needs to advance Medxcel and its clients. The HR team creates and implements programs designed to attract, motivate, develop, and retain top talent within the industry, creating career paths and development opportunities for associates and leaders.

Director Fire Systems

Meet Greg! In his role as Director of Fire Systems, Greg is responsible for the strategy, direction, organization, and administration of Medxcel’s national fire systems program. He assists in developing and executing the policies and procedures of the program to support fire systems and safety compliance for Medxcel customers.

Chief Information Officer

Meet JD! In his role as Chief Information Officer (CIO), JD partners with business stakeholders on the strategic technology roadmap and options for innovation aligning with Medxcel’s goals and objectives. His Information Technology (IT) team provides an agile cohesive portfolio of technology solutions to meet the needs of Medxcel, our clients, and changing market conditions.

Director Landscaping

Meet Stephen! Stephen is the Landscaping Director for Medxcel where he is responsible for leading Medxcel’s landscaping operations at client sites across the country. He and his team are responsible for client satisfaction, capital development, cost savings programs, and global best practices in the field of healthcare landscaping. Stephen works alongside Medxcel operational leaders to develop, implement, and monitor goals, policies, and procedures. Stephen ensures that landscaping teams achieve balance between service delivery, cost, and efficiencies while continuously improving operating effectiveness and client satisfaction.

Vice President, Emergency Management, Environment of Care and Safety

Meet Scott! In his role as the Vice President, Emergency Management, Environment of Care and Safety, Scott oversees those operational areas for Medxcel healthcare customers across the country. Scott provides leadership, expertise, and drives the vision for integrated emergency management, general safety, security, fire protection, life safety, and accident prevention programs. Scott and his teams build collaborative partnerships with healthcare leaders, local, state, regional and federal stakeholders to share and coordinate information and activities leading to safe, healthy communities.

Director, Customer Experience Center

Meet Lee! In her role as Director, Customer Experience Center, Lee is responsible for two customer service teams, the Client Experience Center (CEC) and the Client Solution Center (CSC). These teams contribute to the retention and satisfaction of Medxcel clients through a focus on customer service and operational service standards. Lee develops and implements customer service strategies and processes that allow the teams to provide exceptional service support for customers and Medxcel field associates. Lee and her leaders work together to ensure that their frontline team members are trained and prepared to assist customers and have all the resources needed to quickly bring issues to resolution.

Regional Director Construction

Meet Kristen! In her role as regional director construction, Kristen is responsible for oversight of all Medxcel Planning Design and Construction projects and project managers in her territories. She works alongside facilities management and customer leadership teams to ensure the successful coordination, implementation, and completion of all capital construction, expansion, and renovation projects. She focuses on the overall effectiveness of the design and construction and alignment with the mission and strategy of Medxcel and the customer.

Construction Project Coordinator

Meet Jessica! Jessica is a Construction Project Coordinator for Medxcel, serving the Kansas/Oklahoma region. In her role, Jessica coordinates capital projects for her region’s construction team. She ensures there is alignment and communication with all involved departments, and that construction software systems are updated to streamline all aspects of construction projects.

Resource Director

Meet Kelly! Kelly is a Resource Director for Medxcel. In her role, Kelly acts a liaison between the site teams and the overall Medxcel Facilities Management team. Members of the resource team work with Medxcel leadership to take on a variety of assignments as needed including temporarily backfilling vacant positions and working on special projects.

Resource Director

Meet Daniel! Daniel is a Resource Director for Medxcel. In his role, Daniel acts a liaison between the site teams and the overall Medxcel Facilities Management team. Members of the resource team work with Medxcel leadership to take on a variety of assignments as needed including temporarily backfilling vacant positions and working on special projects.

Property Manager II

Meet Heather! Heather is a Real Estate Property Manager II in the Southeast region of Wisconsin. In her role, Heather manages leases and properties for her assigned portfolios. She focuses on managing relationships, within Medxcel, with clients, and with third-property vendors to ensure that properties are professionally operated according to real estate strategies of Medxcel and the client.

Construction Project Manager II

Kathy is a Construction Project Manager for the Northwest Illinois Region of the Medxcel Planning, Design & Construction organization. In her role Kathy is responsible for managing capital projects at the customer’s medical facilities within her region. She oversees the planning, tracking and ongoing evaluation of each project including scope, scheduling, and budget.

VP, Operations

Carla is a VP, Operations for Medxcel, overseeing facilities management services across multiple sites in her assigned region. Working closely with customers, Carla is responsible for integrated service delivery, customer retention, associate development, and strategic initiatives in her region. Carla works closely with Medxcel and customer leadership teams to ensure strategic alignment and achievement of goals for all parties.

Shawn S

Building Performance Standards Manager

Describe the path you took to arrive in your current role.

Has Medxcel provided you with training and development opportunities?

What is the best part of your job?

Which of Medxcel’s Core Values is most important to you?

Is there a project you’re particularly proud of?

More Profiles

Dylan F

Construction Manager III

Eric W

Vice President, Field Support Services

Kathy N

Director, Regulatory Compliance

Brandon Q

National Director of Operations

Joy R

Manager of Regulatory Compliance Support

Dan S

Vice President of Strategic Planning and Sustainability

Sara B

Vice President of Corporate Support Services

Elyssa C

Director Real Estate

Jonathan H

Regional Landscaping Operations Manager

Casey G

Vice President, Human Resources

Greg G

Director Fire Systems

JD D

Chief Information Officer

Stephen G

Director Landscaping

Scott C

Vice President, Emergency Management, Environment of Care and Safety

Lee W

Director, Customer Experience Center

Kristen H

Regional Director Construction

Jessica D

Construction Project Coordinator

Kelly H

Resource Director

Daniel R

Resource Director

Heather D

Property Manager II

Kathy R

Construction Project Manager II

Carla S

VP, Operations

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