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Resource Director

Kelly H
Kelly is a Resource Director for Medxcel. In her role, Kelly acts a liaison between the site teams and the overall Medxcel Facilities Management team. Members of the resource team work with Medxcel leadership to take on a variety of assignments as needed including temporarily backfilling vacant positions and working on special projects.
 
“Relationships are critically important and will make or break you. When you disagree, it’s important to voice that in a respectful way, because you must always keep in mind our purpose, and our purpose is to serve the folks in the community and make sure that they have superior healthcare and a superior facility in which to receive their healthcare.”
 

Describe your responsibilities

In this role the responsibilities of myself and my team members vary depending on the project each of us is working on at any given time. Right now I am serving as the interim Facilities Director at a hospital site in New York. That’s one of the things we do as Resource Directors, if there are vacancies in leadership positions, we may backfill them on an interim basis until a replacement is hired. Other projects that Resources Directors are involved with include conducting facility condition assessments for prospective clients. In those situations we go in and evaluate the current condition of facilities, equipment, and structures and create a formal report. We also work on a variety of other special projects and some Resource Directors recently completed an asset condition index for a number of hospital sites, then used a computerized formula to determine the timeline for repairing and replacing those assets and mapped out the anticipated life expectancy of those items. We’re a very project-oriented team and each of us brings a different area of expertise to the group. My experience is clinical, and I recently served as a Facilities Director so that’s where I’m assisting at the moment.
 

How important are relationships to your work?

A big part of my job is maintaining relationships between a lot of different folks. As Facilities Directors we work closely with the clinical teams, infection control, vendors, and hospital administration. I’m kind of the mediator who ensures that everyone’s needs are met. We try to take everyone’s vested interests into account, and then try to make the best decision for all. It takes a combination of negotiating, some discussion, and working together to come up with the best way to do things. Relationships are critically important and will make or break you. When you disagree, it’s important to voice that in a respectful way, because you must always keep in mind our purpose, and our purpose is to serve the folks in the community and make sure that they have superior healthcare and a superior facility in which to receive their healthcare.
 

Describe the path you took to arrive in your current role.

I have worked in healthcare for over thirty years, mostly on the clinical side as a registered nurse. My last clinical role was a trauma nurse in a surgical intensive care unit and then I moved into nursing administration as a patient care nursing supervisor. When I moved into that administrative role it was not a full-time position, and so the hospital asked if I would be willing to work full-time, doing both the nursing administration role combined with an emergency management role. I decided to try it. When Medxcel came on board five years ago, they took over the responsibility of emergency management and asked me if I would consider joining Medxcel as a full-time Safety Officer and I thought “why not?” I didn’t know a lot about the position, but it sounded interesting. That was the beginning of my career in the facilities side of operations. I was the Safety Office for a year and a half, then I was promoted to Facility Manager In 2019 I became the Facility Director and in 2021 I moved to Resource Director.
 

Has Medxcel provided you with training and development to help grow your career?

Medxcel supports its associates with all types of training and development opportunities including the online myLearning platform. They have definitely assisted in my career development; during my time here I have obtained two important certifications, Certified Healthcare Safety Professional (CHSP) and Certified Healthcare Facility manager (CHFM).
 

What is the best part of your job?

The best part of my job is the variety and diversity. I’m fairly new to this position but I’m excited that this role is going to provide me with a lot of new opportunities I haven’t experienced before, exposure to new facilities, to different people, to different subject matter experts, and a variety of projects. I’ll have the opportunity to travel to more locations and my overarching goal is to take the things that I’ve learned and impart them to others. And I know that I will learn from them as well and take that information and carry it on to other sites.
 

What is your management style?

I love Medxcel’s idea of Inspired People. My favorite motto is, “if you treat them like they make a difference, they will”. I think that if you take care of your people, they will ultimately take good care of the work you hired them to do. It gives everyone a sense of pride and ownership and it’s very important to me to respect our associates as individuals and foster them in their education and career advancement.
 

Tell us about a project that you are particularly proud of.

I’m very proud of an undertaking that was a result of COVID during my time as Facilities Director. During the pandemic our oxygen capacity was being exceeded, due to the population of COVID patients we had. As a result, in the middle of the pandemic, our team had to plan and implement the addition of a completely separate oxygen supply within a functional eight-story hospital. In order to do this we actually had to take people off of a wall of oxygen and put tanks in the hospital to supply them with oxygen while our teams came in and did the new installation. It required a tremendous amount of planning and coordination among every discipline including external vendors, construction teams, clinical teams, respiratory staff, and infection control. We successfully took the oxygen system down in a COVID unit while keeping patients safe and it was amazing; we accomplished it without a single hiccup thanks to the backup systems we put in place to keep everything running. Our facilities team held the primary responsibility for planning, managing, and executing the project; I’m very proud of our efforts and the success.
 

What would you tell someone considering a career with Medxcel? 

Medxcel is a wonderful place to work and grow a career. If you have a strong work ethic and are committed to putting in effort, you can advance far with this company. I would have never imagined that I would eventually move from a clinical role to operations, but I saw this opportunity with Medxcel as a chance to venture out and learn how hospital operations work. I can now truly say that I am well-rounded, and also that I’ve worked through a global pandemic!
 

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