Describe your responsibilities

In this role the responsibilities of myself and my team members vary depending on the project each of us is working on at any given time. Right now I am serving as the interim Facilities Director at a hospital site in New York. That’s one of the things we do as Resource Directors, if there are vacancies in leadership positions, we may backfill them on an interim basis until a replacement is hired. Other projects that Resources Directors are involved with include conducting facility condition assessments for prospective clients. In those situations we go in and evaluate the current condition of facilities, equipment, and structures and create a formal report. We also work on a variety of other special projects and some Resource Directors recently completed an asset condition index for a number of hospital sites, then used a computerized formula to determine the timeline for repairing and replacing those assets and mapped out the anticipated life expectancy of those items. We’re a very project-oriented team and each of us brings a different area of expertise to the group. My experience is clinical, and I recently served as a Facilities Director so that’s where I’m assisting at the moment.

How important are relationships to your work?

A big part of my job is maintaining relationships between a lot of different folks. As Facilities Directors we work closely with the clinical teams, infection control, vendors, and hospital administration. I’m kind of the mediator who ensures that everyone’s needs are met. We try to take everyone’s vested interests into account, and then try to make the best decision for all. It takes a combination of negotiating, some discussion, and working together to come up with the best way to do things. Relationships are critically important and will make or break you. When you disagree, it’s important to voice that in a respectful way, because you must always keep in mind our purpose, and our purpose is to serve the folks in the community and make sure that they have superior healthcare and a superior facility in which to receive their healthcare.

Describe the path you took to arrive in your current role.

I have worked in healthcare for over thirty years, mostly on the clinical side as a registered nurse. My last clinical role was a trauma nurse in a surgical intensive care unit and then I moved into nursing administration as a patient care nursing supervisor. When I moved into that administrative role it was not a full-time position, and so the hospital asked if I would be willing to work full-time, doing both the nursing administration role combined with an emergency management role. I decided to try it. When Medxcel came on board five years ago, they took over the responsibility of emergency management and asked me if I would consider joining Medxcel as a full-time Safety Officer and I thought “why not?” I didn’t know a lot about the position, but it sounded interesting. That was the beginning of my career in the facilities side of operations. I was the Safety Office for a year and a half, then I was promoted to Facility Manager In 2019 I became the Facility Director and in 2021 I moved to Resource Director.

Has Medxcel provided you with training and development to help grow your career?

Medxcel supports its associates with all types of training and development opportunities including the online myLearning platform. They have definitely assisted in my career development; during my time here I have obtained two important certifications, Certified Healthcare Safety Professional (CHSP) and Certified Healthcare Facility manager (CHFM).

What is the best part of your job?

The best part of my job is the variety and diversity. I’m fairly new to this position but I’m excited that this role is going to provide me with a lot of new opportunities I haven’t experienced before, exposure to new facilities, to different people, to different subject matter experts, and a variety of projects. I’ll have the opportunity to travel to more locations and my overarching goal is to take the things that I’ve learned and impart them to others. And I know that I will learn from them as well and take that information and carry it on to other sites.

What is your management style?

I love Medxcel’s idea of Inspired People. My favorite motto is, “if you treat them like they make a difference, they will”. I think that if you take care of your people, they will ultimately take good care of the work you hired them to do. It gives everyone a sense of pride and ownership and it’s very important to me to respect our associates as individuals and foster them in their education and career advancement.

Tell us about a project that you are particularly proud of.

I’m very proud of an undertaking that was a result of COVID during my time as Facilities Director. During the pandemic our oxygen capacity was being exceeded, due to the population of COVID patients we had. As a result, in the middle of the pandemic, our team had to plan and implement the addition of a completely separate oxygen supply within a functional eight-story hospital. In order to do this we actually had to take people off of a wall of oxygen and put tanks in the hospital to supply them with oxygen while our teams came in and did the new installation. It required a tremendous amount of planning and coordination among every discipline including external vendors, construction teams, clinical teams, respiratory staff, and infection control. We successfully took the oxygen system down in a COVID unit while keeping patients safe and it was amazing; we accomplished it without a single hiccup thanks to the backup systems we put in place to keep everything running. Our facilities team held the primary responsibility for planning, managing, and executing the project; I’m very proud of our efforts and the success.

What would you tell someone considering a career with Medxcel?

Medxcel is a wonderful place to work and grow a career. If you have a strong work ethic and are committed to putting in effort, you can advance far with this company. I would have never imagined that I would eventually move from a clinical role to operations, but I saw this opportunity with Medxcel as a chance to venture out and learn how hospital operations work. I can now truly say that I am well-rounded, and also that I’ve worked through a global pandemic!

More Profiles

Stephen G

Director Landscaping

Meet Stephen! Stephen is the Landscaping Director for Medxcel where he is responsible for leading Medxcel’s landscaping operations at client sites across the country. He and his team are responsible for client satisfaction, capital development, cost savings programs, and global best practices in the field of healthcare landscaping. Stephen works alongside Medxcel operational leaders to develop, implement, and monitor goals, policies, and procedures. Stephen ensures that landscaping teams achieve balance between service delivery, cost, and efficiencies while continuously improving operating effectiveness and client satisfaction.

Vice President, Emergency Management, Environment of Care and Safety

Meet Scott! In his role as the Vice President, Emergency Management, Environment of Care and Safety, Scott oversees those operational areas for Medxcel healthcare customers across the country. Scott provides leadership, expertise, and drives the vision for integrated emergency management, general safety, security, fire protection, life safety, and accident prevention programs. Scott and his teams build collaborative partnerships with healthcare leaders, local, state, regional and federal stakeholders to share and coordinate information and activities leading to safe, healthy communities.

Director, Customer Experience Center

Meet Lee! In her role as Director, Customer Experience Center, Lee is responsible for two customer service teams, the Client Experience Center (CEC) and the Client Solution Center (CSC). These teams contribute to the retention and satisfaction of Medxcel clients through a focus on customer service and operational service standards. Lee develops and implements customer service strategies and processes that allow the teams to provide exceptional service support for customers and Medxcel field associates. Lee and her leaders work together to ensure that their frontline team members are trained and prepared to assist customers and have all the resources needed to quickly bring issues to resolution.

Plumber III

Meet Joe! Joe is a Plumber III at a Medxcel customer site in Oklahoma. In his role, Joe is responsible for installing, repairing, and maintaining pipes, fixtures, and other plumbing used for water distribution and wastewater disposal within the facility. He coordinates with others to ensure that all projects are completed on time, and in compliance with all safety and building codes. As a team lead, Joe helps to train new associates and serves as a plumbing subject matter expert within his site.

Construction Project Manager III

Meet Dan! Dan is a Construction Project Manager III for Medxcel in Texas. In his role, Dan plans, tracks, and evaluates complex capital projects including scope, schedule, and budget as part of the Medxcel Planning, Design, & Construction team. Construction project managers review plans and assure compliance with all engineering-related safety codes, regulations, and accrediting agencies that apply to construction in healthcare facilities. Dan is responsible for monitoring implementation of Quality Assurance for his assigned projects and addresses any technical design and construction issues, identifying alternative solutions, and making recommendations to keep projects moving forward within scope and budget.

Manager Facilities

Meet Jeffrey! Jeffrey is a Facility Manager at a client site in Alabama. In his role, Jeffrey manages the daily operations of the maintenance and facilities department for his facility. He and his team ensure that the property operates safely and efficiently and is in compliance with all applicable regulatory and safety guidelines while maintaining service excellence

HVAC Tech II

Meet David! David is an HVAC Tech II at a Medxcel client site in Kansas. In his role, David installs, operates, and maintains the hospital’s heating and air conditioning (HVAC) systems. He is responsible for identifying and completing needed repairs and assists with the installation of replacement equipment when needed. David and his team conduct preventative maintenance and upgrades to the HVAC systems and equipment and assist other teams within Medxcel as needed.

Facilities Director

Meet Tammy! Tammy is a Facilities Director for Medxcel in Southeast Wisconsin where she has responsibility for four client hospitals and one large outpatient center. In her role Tammy oversees operations of the maintenance and facilities departments, ensuring alignment with the mission, values, and objectives of both Medxcel and the client organization. She and her teams ensure safe and efficient operation of the hospitals in compliance with all applicable regulatory and safety guidelines while maintaining service excellence.

Regional Construction Manager

Meet Kristen! In her role as regional construction manager, Kristen is responsible for oversight of all Medxcel Planning Design and Construction projects and project managers in her territories. She works alongside facilities management and customer leadership teams to ensure the successful coordination, implementation, and completion of all capital construction, expansion, and renovation projects. She focuses on the overall effectiveness of the design and construction and alignment with the mission and strategy of Medxcel and the customer.

Facilities Manager

Meet Rana! Rana is a Facilities Manager for Medxcel in Southfield, Michigan. In her role Rana manages the daily operations of the maintenance and facilities department to ensure that the customer goals are reached while delivering service excellence. She assists in developing and executing the strategic direction of the facility and ensures safe and efficient operations on site in compliance with regulatory and safety guidelines.

Facilities Manager

Meet Paul! Paul is the Facilities Manager at a hospital system in Tulsa, Oklahoma. In his role Paul manages the daily operations of the maintenance and facilities department to ensure that all customer goals are met while delivering service excellence. Paul assists in developing and executing the strategic direction of the facility and ensures safe and efficient operations on site in compliance with regulatory and safety guidelines.

HVAC Tech II

Meet Vicente! Vicente is an HVAC Tech II at a Medxcel client hospital in Kansas. In his role, he is responsible for maintaining the organization’s heating and air conditioning (HVAC) systems. He and his team identify repair and replacement needs and complete repairs and equipment installation as needed. Vicente conducts preventative maintenance and upgrades on the HVAC system equipment and assists other Medxcel departments as needed.

Manager Facilities

Meet Tyris! Tyris is a Facilities Manager for a Medxcel client in Jacksonville, Florida. As Facilities Manager, Tyris manages the daily operations of the maintenance and facilities department at his assigned hospital. He and his team ensure that the facility operates safely and efficiently and remains in compliance with all applicable regulatory and safety guidelines while maintaining service excellence. Tyris works with both Medxcel and client leadership to align organizational goals and objectives.

Facilities Support Manager

Meet Megan! Megan is a Facilities Support Manager, supporting Medxcel client sites in Florida and Alabama. In her role, Megan helps lead the implementation of Medxcel’s operating and compliance systems and assesses new and existing business for operational and regulatory compliance, providing support in those areas. Megan assists with the sales processes as needed providing operational analysis and technical support for sales proposals.

Facility Manager

Meet Joseph! Joseph is the Facility Manager at a customer hospital site in Illinois. In his role Joseph manages the daily operations of the maintenance and facilities department to ensure that the customer goals are reached while delivering service excellence. He assists in developing and executing the strategic direction of the facility and ensures safe and efficient operations on site in compliance with regulatory and safety guidelines.

Facilities Support Manager

Meet Joy! Joy is the Facilities Support Manager for the Medxcel’s Kansas, Texas and Oklahoma region. In her role, Joy leads the implementation of Medxcel’s operating system, Facility Management Operation Systems (FMOS) in her customer’s facilities. She is responsible for assessing new and existing customer facilities for operational and regulatory compliance using Medxcel’s Health Assessment tool and provides compliance support to her assigned facilities.

Facility Tech II

Meet Latasha! Latasha is a Facilities Tech II at a Medxcel client hospital in Oklahoma. In her role, she performs routine and preventative maintenance duties at her site. At her hospital location, Latasha maintains primary responsibility for repairing and maintaining the building’s conveyor and pneumatic tube systems.

Carpenter II

Meet Ricky! Ricky is a Carpenter II at a Medxcel customer site in Florida. In his position, Ricky is responsible for carpentry, painting, and general maintenance tasks at his facility. He repairs fixtures such as doors, locks, and cabinets. Ricky also primes, paints and stains surfaces in the hospital including walls, ceilings, equipment, and furniture.

Maintenance Mechanic II

Meet Chelsea! Chelsea works at a Medxcel customer site in Wisconsin and holds a unique hybrid position that combines the responsibilities of a facilities coordinator and a maintenance mechanic. In addition to her administrative duties as coordinator, Chelsea works on fire safety preventive maintenance (PM) and assists the technicians on her team as needed with PMs and repairs.

Electrician II

Meet Sarah! Sarah is an Electrician II for Medxcel in Michigan. In her role Sarah is responsible for maintenance and repair of electrical systems and wiring, equipment, and appliances. She diagnoses malfunctioning systems and components, using test equipment and tools to locate the causes of breakdowns and to correct issues.

Fire Systems Inspector

Meet Annette! Annette is a Fire Systems Inspector for Medxcel in Novi, Michigan. Her role is part of the Fire Systems Team that performs inspections, testing and maintenance on a variety of healthcare facility fire systems in their assigned region. These systems include fire alarm, fire sprinkler, fire extinguishers, fire walls, dampers and more. Annette and her team routinely test all individual fire alarm and sprinkler devices in the thirteen facilities in their region.

Director Facilities Management

Meet Daniel! As Facilities Director, Daniel oversees the operations of the maintenance and facilities department at his customer’s healthcare facility. He works with the customer and Medxcel to align and achieve operational goals while ensuring safe and efficient operation of the site in compliance with applicable regulatory and safety guidelines, all while maintaining service excellence.

Fire Systems Tech III

Meet Rob! Rob is a Fire Systems Technician III for Medxcel serving customers in Indiana. He serves as the team lead for the local Medxcel Fire Systems team and is responsible for leading the team as they maintain, install, repair, test and inspect fire systems and sprinkler equipment in their assigned facilities.

Facilities Supervisor

Meet Rachel! Rachel is a Facilities Supervisor in the Chicago area, responsible for the day-to-day direction of her facilities department staff at a customer’s healthcare facility. She assists in setting strategic direction to achieve operational and financial goals for safety, utility and building systems. Her team ensures physical plant efficiency and cost minimization through preventive and corrective maintenance scheduling, energy management and regulatory compliance.

Fire Systems Tech III

Meet Josh! Josh is a Fire Systems Technician III for Medxcel in Birmingham, Alabama. In his role, Josh serves as the lead for the local Medxcel Fire Systems team. He is responsible for leading the team as they maintain, install, repair, test and inspect fire systems and sprinkler equipment.

Maintenance Mechanic III

Meet Jorge! Jorge is a Maintenance Mechanic III for Medxcel in Austin, Texas. In his role Jorge is the team lead for his site’s maintenance team. Maintenance Mechanics perform preventive maintenance, and troubleshoot, diagnose, and repair mechanical systems and equipment at their facility.

Fire Systems Tech II

Meet Kenny! Kenny is a Fire Systems Tech II in Evansville, IN. He is responsible for the testing of systems including fire alarms, sprinklers, card access, nurse call, and security cameras across 17 customer facilities in Southern Indiana. He performs preventative maintenance, repairs, and inspections of the systems and equipment and is the subject matter expert in his region on fire alarms and fire suppression. Kenny ensures that all systems within his assigned sites meet safety and compliance standards including those dictated by the state, local Fire Marshall, The Joint Commission and the Department of Health and Environmental Services.

Manager Facilities

Tony is Manager Facilities for a Medxcel customer in Washington DC. As the Facility Manager, Tony is responsible for managing the daily operations of the maintenance and facilities departments. He partners with the customer’s leaders to develop, implement, and achieve operational goals. Tony and his team ensure the safe and efficient operation of the medical campus in compliance with applicable regulatory and safety guidelines. He works with associates, vendors, and the customer to drive successful operations and ensure satisfaction of all constituents.

Facility Coordinator

Rexanna is a Facility Coordinator for Medxcel at a hospital in Jacksonville, FL. In her role, Rexanna is responsible for ensuring the smooth operation of office and administrative functions supporting the facilities team members at her customer site. She provides exemplary customer service to both her team and her hospital leaders.

Plumber I

Miguel is a Plumber I for Medxcel in Wichita, Kansas. In his role Miguel is responsible for installing, repairing, and maintaining pipes, fixtures and other plumbing equipment used for water distribution and wastewater disposal within the medical facility. Plumbers work cooperatively with other trades and laborers to ensure that all specifications, legislation, and policies are met and assigned projects are completed efficiently and on schedule.

Area Vice President

Carla is an Area Vice President for Medxcel, overseeing facilities management services across multiple sites in her assigned region. Working closely with customers, Carla is responsible for integrated service delivery, customer retention, associate development, and strategic initiatives in her region. Carla works closely with Medxcel and customer leadership teams to ensure strategic alignment and achievement of goals for all parties.

Power Plant Operator I

In his role William is responsible for maintaining the safety and proper operation of the power plant and associated control structures. He and his team operate, maintain, and adjust boilers, furnaces, engines, pumps, heat exchangers, generators, motors, chillers, cooling towers, heating equipment, lighting, and ventilation and air conditioning equipment within their assigned facilities.

Electrician III

Jeff is a Medxcel Electrician III in Tulsa, Oklahoma. In his role Jeff assembles, installs, tests, and maintains electrical equipment, appliances, and fixtures. He diagnoses malfunctioning systems and components using test equipment and hand tools, locating the cause of a breakdown and correcting the problem. He inspects electrical systems, equipment, and components to proactively identify hazards, defects, and necessary repairs to ensure code compliance.

Power Plant Operator III

Meet Paul! Paul is a Lead Engineer for Medxcel, responsible for the safe and proper operation of the power plant and associated control structures for a hospital facility in Tulsa, OK. As the Lead Engineer, Paul is the subject matter expert onsite for all plant operations, and he and his team ensure safety and regulatory compliance.

Fire Tech III

Greg is a Medxcel Fire Tech in Milwaukee, WI. He and his team oversee fire and sprinkler system inspections and maintenance for nine hospitals and several dozen clinics in the greater Milwaukee area.

Regional Landscape Operations Manager

Scott is a Medxcel Regional Landscape Operations Manager and is responsible for managing all landscaping operations within his division. His teams cover the region of Alabama, Kansas, and Oklahoma.

Kelly H

Resource Director

Describe your responsibilities

How important are relationships to your work?

Describe the path you took to arrive in your current role.

Has Medxcel provided you with training and development to help grow your career?

What is the best part of your job?

What is your management style?

Tell us about a project that you are particularly proud of.

What would you tell someone considering a career with Medxcel?

More Profiles

Stephen G

Director Landscaping

Scott C

Vice President, Emergency Management, Environment of Care and Safety

Lee W

Director, Customer Experience Center

Joe P

Plumber III

Dan V

Construction Project Manager III

Jeff R

Manager Facilities

David T

HVAC Tech II

Tammy H

Facilities Director

Kristen H

Regional Construction Manager

Rana O

Facilities Manager

Paul S

Facilities Manager

Vicente F

HVAC Tech II

Tyris W

Manager Facilities

Megan M

Facilities Support Manager

Joe R

Facility Manager

Joy R

Facilities Support Manager

Latasha M

Facility Tech II

Ricky W

Carpenter II

Chelsea K

Maintenance Mechanic II

Sarah B

Electrician II

Annette L

Fire Systems Inspector

Daniel R

Director Facilities Management

Rob D

Fire Systems Tech III

Rachel H

Facilities Supervisor

Josh G

Fire Systems Tech III

Jorge D

Maintenance Mechanic III

Kenneth M

Fire Systems Tech II

Tony J

Manager Facilities

Rexanna W

Facility Coordinator

Miguel F

Plumber I

Carla S

Area Vice President

Bill C

Power Plant Operator I

Jeff F

Electrician III

Paul S

Power Plant Operator III

Greg K