Describe your responsibilities

In this role the responsibilities of myself and my team members vary depending on the project each of us is working on at any given time. Right now I am serving as the interim Facilities Director at a hospital site in New York. That’s one of the things we do as Resource Directors, if there are vacancies in leadership positions, we may backfill them on an interim basis until a replacement is hired. Other projects that Resources Directors are involved with include conducting facility condition assessments for prospective clients. In those situations we go in and evaluate the current condition of facilities, equipment, and structures and create a formal report. We also work on a variety of other special projects and some Resource Directors recently completed an asset condition index for a number of hospital sites, then used a computerized formula to determine the timeline for repairing and replacing those assets and mapped out the anticipated life expectancy of those items. We’re a very project-oriented team and each of us brings a different area of expertise to the group. My experience is clinical, and I recently served as a Facilities Director so that’s where I’m assisting at the moment.

How important are relationships to your work?

A big part of my job is maintaining relationships between a lot of different folks. As Facilities Directors we work closely with the clinical teams, infection control, vendors, and hospital administration. I’m kind of the mediator who ensures that everyone’s needs are met. We try to take everyone’s vested interests into account, and then try to make the best decision for all. It takes a combination of negotiating, some discussion, and working together to come up with the best way to do things. Relationships are critically important and will make or break you. When you disagree, it’s important to voice that in a respectful way, because you must always keep in mind our purpose, and our purpose is to serve the folks in the community and make sure that they have superior healthcare and a superior facility in which to receive their healthcare.

Describe the path you took to arrive in your current role.

I have worked in healthcare for over thirty years, mostly on the clinical side as a registered nurse. My last clinical role was a trauma nurse in a surgical intensive care unit and then I moved into nursing administration as a patient care nursing supervisor. When I moved into that administrative role it was not a full-time position, and so the hospital asked if I would be willing to work full-time, doing both the nursing administration role combined with an emergency management role. I decided to try it. When Medxcel came on board five years ago, they took over the responsibility of emergency management and asked me if I would consider joining Medxcel as a full-time Safety Officer and I thought “why not?” I didn’t know a lot about the position, but it sounded interesting. That was the beginning of my career in the facilities side of operations. I was the Safety Office for a year and a half, then I was promoted to Facility Manager In 2019 I became the Facility Director and in 2021 I moved to Resource Director.

Has Medxcel provided you with training and development to help grow your career?

Medxcel supports its associates with all types of training and development opportunities including the online myLearning platform. They have definitely assisted in my career development; during my time here I have obtained two important certifications, Certified Healthcare Safety Professional (CHSP) and Certified Healthcare Facility manager (CHFM).

What is the best part of your job?

The best part of my job is the variety and diversity. I’m fairly new to this position but I’m excited that this role is going to provide me with a lot of new opportunities I haven’t experienced before, exposure to new facilities, to different people, to different subject matter experts, and a variety of projects. I’ll have the opportunity to travel to more locations and my overarching goal is to take the things that I’ve learned and impart them to others. And I know that I will learn from them as well and take that information and carry it on to other sites.

What is your management style?

I love Medxcel’s idea of Inspired People. My favorite motto is, “if you treat them like they make a difference, they will”. I think that if you take care of your people, they will ultimately take good care of the work you hired them to do. It gives everyone a sense of pride and ownership and it’s very important to me to respect our associates as individuals and foster them in their education and career advancement.

Tell us about a project that you are particularly proud of.

I’m very proud of an undertaking that was a result of COVID during my time as Facilities Director. During the pandemic our oxygen capacity was being exceeded, due to the population of COVID patients we had. As a result, in the middle of the pandemic, our team had to plan and implement the addition of a completely separate oxygen supply within a functional eight-story hospital. In order to do this we actually had to take people off of a wall of oxygen and put tanks in the hospital to supply them with oxygen while our teams came in and did the new installation. It required a tremendous amount of planning and coordination among every discipline including external vendors, construction teams, clinical teams, respiratory staff, and infection control. We successfully took the oxygen system down in a COVID unit while keeping patients safe and it was amazing; we accomplished it without a single hiccup thanks to the backup systems we put in place to keep everything running. Our facilities team held the primary responsibility for planning, managing, and executing the project; I’m very proud of our efforts and the success.

What would you tell someone considering a career with Medxcel?

Medxcel is a wonderful place to work and grow a career. If you have a strong work ethic and are committed to putting in effort, you can advance far with this company. I would have never imagined that I would eventually move from a clinical role to operations, but I saw this opportunity with Medxcel as a chance to venture out and learn how hospital operations work. I can now truly say that I am well-rounded, and also that I’ve worked through a global pandemic!

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Director, Regulatory Compliance

Safety is huge for patients. You never want anyone to go home sicker than they came into our facilities. We can’t do anything about what brought them to the hospital, but we don’t want their condition to worsen because of our buildings, or because the air pressure is wrong, or because there was a fire, for example. They shouldn’t have to worry about water systems, temperature, humidity, none of those things should be on their minds.

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I often find myself in the role of a coach. The conversations I have with people are less about me telling them what to do, and more about listening. “How would you do this? Have you thought about this?” I also provide insight and perspective to other departments on how initiatives might land in the field, exploring any ramifications we may not have considered.

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I've continued to evolve professionally, in a lot of unexpected ways. If you told me eight years ago that I’d be the expert on ligature work, I’d have said “no way.” But doors have opened for me to expand my knowledge base and apply it.

Vice President of Strategic Planning and Sustainability

Meet Dan! In his role as Vice President of Strategic Planning and Sustainability, Dan is responsible for a wide range of strategic programs including master facility planning, facility capital planning, design standards, and sustainability programs. Dan partners with Medxcel and client leaders to understand their goals and align them with appropriate facility solutions. Dan and his team are tasked with expanding Medxcel’s focus on sustainability and helping customers achieve their environmental stewardship and sustainability goals.

Manager of Regulatory Compliance Support

Meet Joy! Joy is the Manager of Regulatory Compliance Support for Medxcel. In her role Joy leads Medxcel’s team of Facilities Support Managers who are responsible for implementing policies, procedures, processes, ad providing training to support of the Facility Management Operating system (FMOS®) for Medxcel’s operations across the United States. Through her team of Compliance Support Managers, Joy holds primary responsibility for assuring those policies, procedures, and protocols are implemented, enabling standardization, training, optimization, and compliance of facility operations.

Regional Director, Property Management

Meet Elyssa! As regional director, property management, Elyssa is responsible for overseeing the delivery of property management services within her region. She and her team members connect client sites, Medxcel teams, and key stakeholders across the business, ensuring accountability in meeting standards, achieving technical service delivery excellence, meeting financial and performance objectives, and delivering client satisfaction.

Vice President, Human Resources

Meet Casey! In her role as Vice President, Human Resources, Casey is responsible for the entire human resources function including developing and implementing strategies for talent development, acquisition, and HR services. Casey partners with the Medxcel leadership team to develop business strategies that address the talent capabilities and needs to advance Medxcel and its clients. The HR team creates and implements programs designed to attract, motivate, develop, and retain top talent within the industry, creating career paths and development opportunities for associates and leaders.

Director Fire Systems

Meet Greg! In his role as Director of Fire Systems, Greg is responsible for the strategy, direction, organization, and administration of Medxcel’s national fire systems program. He assists in developing and executing the policies and procedures of the program to support fire systems and safety compliance for Medxcel customers.

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Meet Lee! In her role as Director, Customer Experience Center, Lee is responsible for two customer service teams, the Client Experience Center (CEC) and the Client Solution Center (CSC). These teams contribute to the retention and satisfaction of Medxcel clients through a focus on customer service and operational service standards. Lee develops and implements customer service strategies and processes that allow the teams to provide exceptional service support for customers and Medxcel field associates. Lee and her leaders work together to ensure that their frontline team members are trained and prepared to assist customers and have all the resources needed to quickly bring issues to resolution.

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Meet Joe! Joe is a Plumber III at a Medxcel customer site in Oklahoma. In his role, Joe is responsible for installing, repairing, and maintaining pipes, fixtures, and other plumbing used for water distribution and wastewater disposal within the facility. He coordinates with others to ensure that all projects are completed on time, and in compliance with all safety and building codes. As a team lead, Joe helps to train new associates and serves as a plumbing subject matter expert within his site.

Manager Facilities

Meet Jeffrey! Jeffrey is a Facility Manager at a client site in Alabama. In his role, Jeffrey manages the daily operations of the maintenance and facilities department for his facility. He and his team ensure that the property operates safely and efficiently and is in compliance with all applicable regulatory and safety guidelines while maintaining service excellence

HVAC Tech II

Meet David! David is an HVAC Tech II at a Medxcel client site in Kansas. In his role, David installs, operates, and maintains the hospital’s heating and air conditioning (HVAC) systems. He is responsible for identifying and completing needed repairs and assists with the installation of replacement equipment when needed. David and his team conduct preventative maintenance and upgrades to the HVAC systems and equipment and assist other teams within Medxcel as needed.

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Meet Kristen! In her role as regional director construction, Kristen is responsible for oversight of all Medxcel Planning Design and Construction projects and project managers in her territories. She works alongside facilities management and customer leadership teams to ensure the successful coordination, implementation, and completion of all capital construction, expansion, and renovation projects. She focuses on the overall effectiveness of the design and construction and alignment with the mission and strategy of Medxcel and the customer.

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Meet Paul! Paul is the Facilities Manager at a hospital system in Tulsa, Oklahoma. In his role Paul manages the daily operations of the maintenance and facilities department to ensure that all customer goals are met while delivering service excellence. Paul assists in developing and executing the strategic direction of the facility and ensures safe and efficient operations on site in compliance with regulatory and safety guidelines.

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Meet Vicente! Vicente is an HVAC Tech II at a Medxcel client hospital in Kansas. In his role, he is responsible for maintaining the organization’s heating and air conditioning (HVAC) systems. He and his team identify repair and replacement needs and complete repairs and equipment installation as needed. Vicente conducts preventative maintenance and upgrades on the HVAC system equipment and assists other Medxcel departments as needed.

Manager Facilities

Meet Tyris! Tyris is a Facilities Manager for a Medxcel client in Jacksonville, Florida. As Facilities Manager, Tyris manages the daily operations of the maintenance and facilities department at his assigned hospital. He and his team ensure that the facility operates safely and efficiently and remains in compliance with all applicable regulatory and safety guidelines while maintaining service excellence. Tyris works with both Medxcel and client leadership to align organizational goals and objectives.

Facility Manager

Meet Joseph! Joseph is the Facility Manager at a customer hospital site in Illinois. In his role Joseph manages the daily operations of the maintenance and facilities department to ensure that the customer goals are reached while delivering service excellence. He assists in developing and executing the strategic direction of the facility and ensures safe and efficient operations on site in compliance with regulatory and safety guidelines.

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Meet Latasha! Latasha is a Maintenance Mechanic I at a Medxcel client hospital in Oklahoma. In her role, she performs routine and preventative maintenance duties at her site. She performs preventive maintenance troubleshoots, diagnoses, and repairs a variety of mechanical systems and equipment at her client facility.

Carpenter II

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Meet Annette! Annette is a Fire Systems Tech I for Medxcel in Novi, Michigan. In her role, Annette is responsible for the testing of the fire alarms, sprinkler systems, and related equipment at her site. She performs preventive maintenance and inspections of the life safety systems and equipment and is the subject matter expert on fire alarms and fire suppression.

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Meet Daniel! Daniel is a Resource Director for Medxcel. In his role, Daniel acts a liaison between the site teams and the overall Medxcel Facilities Management team. Members of the resource team work with Medxcel leadership to take on a variety of assignments as needed including temporarily backfilling vacant positions and working on special projects.

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Meet Rob! Rob is a Fire Systems Technician III for Medxcel serving customers in Indiana. He serves as the team lead for the local Medxcel Fire Systems team and is responsible for leading the team as they maintain, install, repair, test and inspect fire systems and sprinkler equipment in their assigned facilities.

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Meet Rachel! Rachel is a Facilities Supervisor in the Chicago area, responsible for the day-to-day direction of her facilities department staff at a customer’s healthcare facility. She assists in setting strategic direction to achieve operational and financial goals for safety, utility and building systems. Her team ensures physical plant efficiency and cost minimization through preventive and corrective maintenance scheduling, energy management and regulatory compliance.

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Meet Jorge! Jorge is a Facilities Supervisor in Texas. In his role Jorge provides direction and leadership to the staff within the facilities department at his client site. He assists in setting the strategic direction to meet operational and financial goals, maintaining safety, utilities, and building systems. As Facilities Supervisor, Jorge also helps to ensure that all site regulatory and safety compliance is appropriately documented.

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Tony is Manager Facilities for a Medxcel customer in Washington DC. As the Facility Manager, Tony is responsible for managing the daily operations of the maintenance and facilities departments. He partners with the customer’s leaders to develop, implement, and achieve operational goals. Tony and his team ensure the safe and efficient operation of the medical campus in compliance with applicable regulatory and safety guidelines. He works with associates, vendors, and the customer to drive successful operations and ensure satisfaction of all constituents.

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Miguel is a Plumber II for Medxcel in Wichita, Kansas. In his role Miguel is responsible for installing, repairing, and maintaining pipes, fixtures and other plumbing equipment used for water distribution and wastewater disposal within the medical facility. Plumbers work cooperatively with other trades and laborers to ensure that all specifications, legislation, and policies are met and assigned projects are completed efficiently and on schedule.

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Carla is a VP, Operations for Medxcel, overseeing facilities management services across multiple sites in her assigned region. Working closely with customers, Carla is responsible for integrated service delivery, customer retention, associate development, and strategic initiatives in her region. Carla works closely with Medxcel and customer leadership teams to ensure strategic alignment and achievement of goals for all parties.

Electrician III

Jeff is a Medxcel Electrician III in Tulsa, Oklahoma. In his role Jeff assembles, installs, tests, and maintains electrical equipment, appliances, and fixtures. He diagnoses malfunctioning systems and components using test equipment and hand tools, locating the cause of a breakdown and correcting the problem. He inspects electrical systems, equipment, and components to proactively identify hazards, defects, and necessary repairs to ensure code compliance.

Fire Tech III

Greg is a Medxcel Fire Tech in Milwaukee, WI. He and his team oversee fire and sprinkler system inspections and maintenance for nine hospitals and several dozen clinics in the greater Milwaukee area.

Kelly H

Resource Director

Describe your responsibilities

How important are relationships to your work?

Describe the path you took to arrive in your current role.

Has Medxcel provided you with training and development to help grow your career?

What is the best part of your job?

What is your management style?

Tell us about a project that you are particularly proud of.

What would you tell someone considering a career with Medxcel?

More Profiles

Jamie E

Maintenance Mechanic I

Marshall M

Building Automation Technician III

Jesse S

Powerplant Operator III

Mia S

Facility Coordinator II

Gabriel C

Plumber I

Todd K

Facilities Technician II

Kathy N

Director, Regulatory Compliance

Brandon Q

National Director of Operations

Emily A

National Director, Environment of Care and Safety

Dan S

Vice President of Strategic Planning and Sustainability

Joy R

Manager of Regulatory Compliance Support

Elyssa C

Regional Director, Property Management

Casey G

Vice President, Human Resources

Greg G

Director Fire Systems

Lee W

Director, Customer Experience Center

Joe P

Plumber III

Jeff R

Manager Facilities

David T

HVAC Tech II

Kristen H

Regional Director Construction

Paul S

Facilities Manager

Vicente F

HVAC Tech II

Tyris W

Manager Facilities

Joe R

Facility Manager

Latasha M

Maintenance Mechanic I

Ricky W

Carpenter II

Annette L

Fire Systems Tech I

Daniel R

Resource Director

Shawn S

Building Performance Standards Manager

Rob D

Fire Systems Tech III

Rachel H

Facilities Supervisor

Jorge D

Supervisor Facilities

Tony J

Manager Facilities

Miguel F

Plumber II

Carla S

VP, Operations

Jeff F