Describe your day-to-day responsibility and a typical day.
I’m the lead tech here so I provide leadership to the entire maintenance team. We operate three shifts because of course hospitals are open 24/7. During the day shift I have five technicians; that’s when we’re the busiest. I have one person on in the evening to finish up anything from the day shift that needs to be completed, and I have one technician working at night. The skill set of our team includes electrician, electronic tech, HVAC tech and plumber. There are also a supervisor and a manager on our team. As the lead I assign work orders as the come in, trying to match the best skill set to each job. I’m also the locksmith at this hospital so I get called in to assist on some of the more complicated jobs in that area. I try to always make myself available to help out whenever needed. I have close relationships with a lot of our hospital employees; some leaders in the hospital call me directly and I help get their requests addressed. Sometimes we need to involve a vendor for certain situations, and I help make that determination and facilitate that work. Sometimes I tell folks my job is a fire fighter; I’m usually putting out “fires” which in our world is urgent issues and emergencies.
Describe the path you took to arrive in your current role.
I have a background in maintenance, so I started here as a Mechanic II. About my second week on the job the Director started asking me to do locksmith work because the hospital locksmith had just left. I knew a little bit about the work, but this turned out to be a much bigger responsibility. In a hospital a locksmith takes care of much more than keys, there are complicated commercial electronic systems, and a lot of rules and regulations. I asked if I could go to school to receive the proper training and that was approved. I’ve been the locksmith here ever since in addition to all my other work. I have a really broad range of experience. A healthcare environment has a lot of codes and rules we must adhere to, so I never stop learning. I really value continuous learning; it’s important to know as much as possible about everything. It makes me feel good when I come in and know how to resolve an issue.
What is the best part of your job?
The best part of my job is the patients we serve. I love going into a patient’s room, maybe to do something simple like get their TV working but then I see how happy that makes them. Our patients don’t want to be in the hospital and it’s stressful. It’s important that we make their stay here as comfortable as possible, that’s the true purpose of our work. I also love being able to help my coworkers whenever they need me. I see the purpose of what I’m doing here as a team lead each day. I receive calls day and night and if I can help somebody I will. I’ve been on duty here by myself and I know how scary it can be when you are facing an emergency situation and don’t know what to do or need more help. I have a lot of knowledge because of my years of experience, and I hope that my team knows they can always rely on me to help them.
What is the best thing about working for Medxcel?
The best and most important thing about Medxcel is how much they care about their employees. Ever since I’ve started here my leaders have stressed that family comes first. We always take care of our families here and each other, that’s very important to me. One example is when my mother was very sick and I needed to go to Cuba to be with her. I spoke to my Director, and I told him, “My mom needs me. I need to go to Cuba”. It was unexpected but I’ll never forget what he said. He told me to not worry about work and to do whatever I needed to do to take care of my family. That value really stuck with me. I know we have a lot of challenges in our work, but Medxcel really takes care of us as individuals. They understand we have a life outside of work and they also listen to us when we have concerns or suggestions. Some companies do not listen to their employees or value their input, but Medxcel really values us.
What would you tell someone who was considering a career with Medxcel?
I would tell them that life is easier when you love your job and that I love my job and working for Medxcel. I know that when my team does a good job everyone looks good. There are a lot of challenges on a daily basis and every day there is something new, but I really love it here. Seeing the impact we have on the comfort of the patients here reminds me every day of why we’re here; we’re here to serve the patients.