Describe the path you took to arrive in your current role.

I started my career in HVAC working for my father and then at a hospital in Tulsa where I was an HVAC tech from 2008-2012 and then promoted to team lead in 2012. In 2015 our manager left and I took on some of the managerial duties. When I learned about Medxcel coming on board I asked what I could do to be prepared for a future with Medxcel because I saw that there was going to be a lot of opportunity. I had already enrolled in school and continued to work towards completing my bachelor’s degree in business management. When we transitioned to Medxcel I was promoted to the manager position in Tulsa. There was no full-time regional director at that time and the location here in Kansas was preparing for a Joint Commission survey and there was no director in place to help lead those efforts. Medxcel asked me if I would come here temporarily to help them get through the survey and I did. I felt as someone who moved from an HVAC tech into a leadership role, it was important for me to take every opportunity offered to me in order to prove myself. I saw this as a great opportunity to show what I could do here. The hospital president really liked me, and we did really well on the survey, so I applied for the Facilities Director position and got it. I most recently transitioned to a new position as a Resource Director.

What types of training and development has Medxcel offered to you?

I’ve taken advantage of the tuition reimbursement offered by Medxcel and I found that my business education really helped prepare me for leadership roles. With my background as a technician, I wasn’t as experienced in writing reports, and my education taught me a lot about things like reporting, finances, and budgeting. I’ve also learned so much from my leaders. In Tulsa my director conducted weekly leadership development trainings and anyone in the hospital was welcome to attend. I’ve taken advantage of the Harvard Manage Mentor courses Medxcel offers through myLearning; they’ve been very helpful to me. I’ve finished all the modules in there and I often revisit them as refreshers. Medxcel has paid for me to attend ASHE and take training courses there. I’ve completed the Certified Healthcare Facilities Management (CHFM) training course and I hope to take that exam this year to obtain my certification.

What is the best part of your job?

I take a lot of pride in this hospital and our team feels that its successes reflect on us. I enjoy mentoring others. There’s another leader in Tulsa that I’ve encouraged to take a path into leadership that is similar to mine. He was a carpenter when he worked for me and now he’s a supervisor. I’ve also got associates here that are attending school and doing leadership training. I think that probably the very best part of my job is positively influencing others who may think they’re stuck in the position they’re in and showing them that they are not. There’s so much opportunity at Medxcel and they off the support and benefits to help you along your career path.

Which of Medxcel’s Core Values speak to you the most?

Medxcel’s Core Values of Integrity, Wisdom and Creativity are critical to me. I put so much stock in integrity and honesty. I think wisdom follows that and there’s a lot of creativity required in our roles because we face so many unique problems each day that require creative solutions. I believe that if you exhibit those three behaviors, the other Core Values will fall into place naturally.

What is the most unusual thing that’s happened to you during your time at Medxcel?

Looking back, I feel that being asked to come here to Kansas to oversee their Joint Commission survey was unusual, and a turning point in my career. I came here on January 2, 2019, and at that time our site historically had among the lowest Joint Commission scores in the hospital system. So I came here in January, and we went through Joint Commission the third week in March. We had only 19 total findings, one medium risk, one widespread risk, and 17 low/limited risk. That really showed me that in a short period of time we were able to accomplish so much. We’re a relatively small facility, but our scores were so good that during the exit interview, Joint Commission took 30 minutes to explain what a great job our facilities team had done, and that a hospital our size would normally expect to average 40-60 findings on a good survey. So I’m very proud of that project and the work we did. When I arrived, the books were in chaos. The technicians were doing a good job but there wasn’t consistent leadership here. Apparently my leadership qualities fit in well with the team here and I ended up staying. We’ve continued our good work; in 2019 and 2020 we’ve lowered our budget spend by $700,000 through insourcing a lot of the work. Consistent leadership and the support of Medxcel’s resources has helped a great team become even better.

What would you say to someone who asks you if you recommend working for Medxcel?

I can’t say enough good things about working for Medxcel. What other company provides career pathing the way Medxcel does, where someone like me who started as an HVAC tech can eventually become a Facilities Director and then a Resource Director? Regardless of what stage of your career you’re in, whether you’re a tradesperson or not, there is just so much opportunity here, in variety of positions, career pathing, and even locations if you want to move somewhere. Medxcel offers so much that most typical jobs can’t offer.

Is there something you’ve learned in this position that you didn’t expect?

I’ve learned that there’s a lot more work and responsibility in this job than I thought there was. When you’re an HVAC tech, you look at all your leaders and you think they’ve got it made, that they just walk around and don’t do anything. I now realize that every mistake I made as a tech, it impacted my supervisor, manager, and director. In this role, you’re not only dealing with your own mistakes and responsibilities, but you’re also dealing with the impact of mistakes of the hospital staff and your team, and that’s been a real eye opener for me. The weight of everything in this hospital is on me and it directly impacts the care we provide to our patients. There’s nothing weightier than hospital compliance and safety.

More Profiles

Jamie E

Maintenance Mechanic I

I definitely recommend working here, it’s a great culture and the benefits are outstanding. I’m so glad I took this job and joined Medxcel.

Building Automation Technician III

Before joining Medxcel, Marshall was searching for better hours and work/life balance. At Medxcel, he found a compelling mission, support, and peers who make it a joy to come to work each day. “At the end of the day, it’s really about people,” he shares.

Powerplant Operator III

Jesse’s passion for the skilled trades emerged in childhood, emulating his dad — a “very handy man” — from an early age. Describing himself as a “long-term individual,” he’s now been serving his hospital for nearly 30 years, keeping healthcare facilities operational while mentoring young professionals as they enter the field or advance their careers.

Facility Coordinator II

Though much of their work is invisible to patients, facilities coordinators like Mia Smith are critical to healthcare delivery. “If Medxcel wasn’t here, the hospital wouldn’t be able to run the lights, the generators, the refrigerators, the everyday things needed to deliver patient care,” Mia shares. Between opportunities for growth, generous PTO, and working toward a shared goal, Mia found in Medxcel “a great company where you can actually grow.

Plumber I

Medxcel is a great place to start working, especially at the entry level of trades. There is always someone here to help you or to provide you with the resources you need. The benefits and flexibility are great.

Facilities Technician II

The Medxcel culture is very inclusive, diverse, engaging, and innovative. As a company we take great pride in our work.

Director, Regulatory Compliance

Safety is huge for patients. You never want anyone to go home sicker than they came into our facilities. We can’t do anything about what brought them to the hospital, but we don’t want their condition to worsen because of our buildings, or because the air pressure is wrong, or because there was a fire, for example. They shouldn’t have to worry about water systems, temperature, humidity, none of those things should be on their minds.

National Director of Operations

I often find myself in the role of a coach. The conversations I have with people are less about me telling them what to do, and more about listening. “How would you do this? Have you thought about this?” I also provide insight and perspective to other departments on how initiatives might land in the field, exploring any ramifications we may not have considered.

National Director, Environment of Care and Safety

I've continued to evolve professionally, in a lot of unexpected ways. If you told me eight years ago that I’d be the expert on ligature work, I’d have said “no way.” But doors have opened for me to expand my knowledge base and apply it.

Vice President of Strategic Planning and Sustainability

Meet Dan! In his role as Vice President of Strategic Planning and Sustainability, Dan is responsible for a wide range of strategic programs including master facility planning, facility capital planning, design standards, and sustainability programs. Dan partners with Medxcel and client leaders to understand their goals and align them with appropriate facility solutions. Dan and his team are tasked with expanding Medxcel’s focus on sustainability and helping customers achieve their environmental stewardship and sustainability goals.

Manager of Regulatory Compliance Support

Meet Joy! Joy is the Manager of Regulatory Compliance Support for Medxcel. In her role Joy leads Medxcel’s team of Facilities Support Managers who are responsible for implementing policies, procedures, processes, ad providing training to support of the Facility Management Operating system (FMOS®) for Medxcel’s operations across the United States. Through her team of Compliance Support Managers, Joy holds primary responsibility for assuring those policies, procedures, and protocols are implemented, enabling standardization, training, optimization, and compliance of facility operations.

Regional Director, Property Management

Meet Elyssa! As regional director, property management, Elyssa is responsible for overseeing the delivery of property management services within her region. She and her team members connect client sites, Medxcel teams, and key stakeholders across the business, ensuring accountability in meeting standards, achieving technical service delivery excellence, meeting financial and performance objectives, and delivering client satisfaction.

Vice President, Human Resources

Meet Casey! In her role as Vice President, Human Resources, Casey is responsible for the entire human resources function including developing and implementing strategies for talent development, acquisition, and HR services. Casey partners with the Medxcel leadership team to develop business strategies that address the talent capabilities and needs to advance Medxcel and its clients. The HR team creates and implements programs designed to attract, motivate, develop, and retain top talent within the industry, creating career paths and development opportunities for associates and leaders.

Director Fire Systems

Meet Greg! In his role as Director of Fire Systems, Greg is responsible for the strategy, direction, organization, and administration of Medxcel’s national fire systems program. He assists in developing and executing the policies and procedures of the program to support fire systems and safety compliance for Medxcel customers.

Director, Customer Experience Center

Meet Lee! In her role as Director, Customer Experience Center, Lee is responsible for two customer service teams, the Client Experience Center (CEC) and the Client Solution Center (CSC). These teams contribute to the retention and satisfaction of Medxcel clients through a focus on customer service and operational service standards. Lee develops and implements customer service strategies and processes that allow the teams to provide exceptional service support for customers and Medxcel field associates. Lee and her leaders work together to ensure that their frontline team members are trained and prepared to assist customers and have all the resources needed to quickly bring issues to resolution.

Plumber III

Meet Joe! Joe is a Plumber III at a Medxcel customer site in Oklahoma. In his role, Joe is responsible for installing, repairing, and maintaining pipes, fixtures, and other plumbing used for water distribution and wastewater disposal within the facility. He coordinates with others to ensure that all projects are completed on time, and in compliance with all safety and building codes. As a team lead, Joe helps to train new associates and serves as a plumbing subject matter expert within his site.

Manager Facilities

Meet Jeffrey! Jeffrey is a Facility Manager at a client site in Alabama. In his role, Jeffrey manages the daily operations of the maintenance and facilities department for his facility. He and his team ensure that the property operates safely and efficiently and is in compliance with all applicable regulatory and safety guidelines while maintaining service excellence

HVAC Tech II

Meet David! David is an HVAC Tech II at a Medxcel client site in Kansas. In his role, David installs, operates, and maintains the hospital’s heating and air conditioning (HVAC) systems. He is responsible for identifying and completing needed repairs and assists with the installation of replacement equipment when needed. David and his team conduct preventative maintenance and upgrades to the HVAC systems and equipment and assist other teams within Medxcel as needed.

Regional Director Construction

Meet Kristen! In her role as regional director construction, Kristen is responsible for oversight of all Medxcel Planning Design and Construction projects and project managers in her territories. She works alongside facilities management and customer leadership teams to ensure the successful coordination, implementation, and completion of all capital construction, expansion, and renovation projects. She focuses on the overall effectiveness of the design and construction and alignment with the mission and strategy of Medxcel and the customer.

Facilities Manager

Meet Paul! Paul is the Facilities Manager at a hospital system in Tulsa, Oklahoma. In his role Paul manages the daily operations of the maintenance and facilities department to ensure that all customer goals are met while delivering service excellence. Paul assists in developing and executing the strategic direction of the facility and ensures safe and efficient operations on site in compliance with regulatory and safety guidelines.

HVAC Tech II

Meet Vicente! Vicente is an HVAC Tech II at a Medxcel client hospital in Kansas. In his role, he is responsible for maintaining the organization’s heating and air conditioning (HVAC) systems. He and his team identify repair and replacement needs and complete repairs and equipment installation as needed. Vicente conducts preventative maintenance and upgrades on the HVAC system equipment and assists other Medxcel departments as needed.

Manager Facilities

Meet Tyris! Tyris is a Facilities Manager for a Medxcel client in Jacksonville, Florida. As Facilities Manager, Tyris manages the daily operations of the maintenance and facilities department at his assigned hospital. He and his team ensure that the facility operates safely and efficiently and remains in compliance with all applicable regulatory and safety guidelines while maintaining service excellence. Tyris works with both Medxcel and client leadership to align organizational goals and objectives.

Facility Manager

Meet Joseph! Joseph is the Facility Manager at a customer hospital site in Illinois. In his role Joseph manages the daily operations of the maintenance and facilities department to ensure that the customer goals are reached while delivering service excellence. He assists in developing and executing the strategic direction of the facility and ensures safe and efficient operations on site in compliance with regulatory and safety guidelines.

Maintenance Mechanic I

Meet Latasha! Latasha is a Maintenance Mechanic I at a Medxcel client hospital in Oklahoma. In her role, she performs routine and preventative maintenance duties at her site. She performs preventive maintenance troubleshoots, diagnoses, and repairs a variety of mechanical systems and equipment at her client facility.

Carpenter II

Meet Ricky! Ricky is a Carpenter II at a Medxcel customer site in Florida. In his position, Ricky is responsible for carpentry, painting, and general maintenance tasks at his facility. He repairs fixtures such as doors, locks, and cabinets. Ricky also primes, paints and stains surfaces in the hospital including walls, ceilings, equipment, and furniture.

Resource Director

Meet Kelly! Kelly is a Resource Director for Medxcel. In her role, Kelly acts a liaison between the site teams and the overall Medxcel Facilities Management team. Members of the resource team work with Medxcel leadership to take on a variety of assignments as needed including temporarily backfilling vacant positions and working on special projects.

Fire Systems Tech I

Meet Annette! Annette is a Fire Systems Tech I for Medxcel in Novi, Michigan. In her role, Annette is responsible for the testing of the fire alarms, sprinkler systems, and related equipment at her site. She performs preventive maintenance and inspections of the life safety systems and equipment and is the subject matter expert on fire alarms and fire suppression.

Building Performance Standards Manager

Meet Shawn! Shawn holds the role of Building Performance Standards Manager for Medxcel. In her role, Shawn is responsible for understanding customer facility expectations and evaluation of building performance, using evidence to support planning and design standards. She collaborates with subject matter experts within Medxcel and its customers, utilizing analysis to optimize standards across multiple factors and variables. Shawn is responsible for managing two processes: evaluation of building performance and the creation of new standards and upgrading of existing standards. Her work will help Medxcel develop a body of knowledge that is unique to the healthcare marketplace.

Fire Systems Tech III

Meet Rob! Rob is a Fire Systems Technician III for Medxcel serving customers in Indiana. He serves as the team lead for the local Medxcel Fire Systems team and is responsible for leading the team as they maintain, install, repair, test and inspect fire systems and sprinkler equipment in their assigned facilities.

Facilities Supervisor

Meet Rachel! Rachel is a Facilities Supervisor in the Chicago area, responsible for the day-to-day direction of her facilities department staff at a customer’s healthcare facility. She assists in setting strategic direction to achieve operational and financial goals for safety, utility and building systems. Her team ensures physical plant efficiency and cost minimization through preventive and corrective maintenance scheduling, energy management and regulatory compliance.

Supervisor Facilities

Meet Jorge! Jorge is a Facilities Supervisor in Texas. In his role Jorge provides direction and leadership to the staff within the facilities department at his client site. He assists in setting the strategic direction to meet operational and financial goals, maintaining safety, utilities, and building systems. As Facilities Supervisor, Jorge also helps to ensure that all site regulatory and safety compliance is appropriately documented.

Manager Facilities

Tony is Manager Facilities for a Medxcel customer in Washington DC. As the Facility Manager, Tony is responsible for managing the daily operations of the maintenance and facilities departments. He partners with the customer’s leaders to develop, implement, and achieve operational goals. Tony and his team ensure the safe and efficient operation of the medical campus in compliance with applicable regulatory and safety guidelines. He works with associates, vendors, and the customer to drive successful operations and ensure satisfaction of all constituents.

Plumber II

Miguel is a Plumber II for Medxcel in Wichita, Kansas. In his role Miguel is responsible for installing, repairing, and maintaining pipes, fixtures and other plumbing equipment used for water distribution and wastewater disposal within the medical facility. Plumbers work cooperatively with other trades and laborers to ensure that all specifications, legislation, and policies are met and assigned projects are completed efficiently and on schedule.

VP, Operations

Carla is a VP, Operations for Medxcel, overseeing facilities management services across multiple sites in her assigned region. Working closely with customers, Carla is responsible for integrated service delivery, customer retention, associate development, and strategic initiatives in her region. Carla works closely with Medxcel and customer leadership teams to ensure strategic alignment and achievement of goals for all parties.

Electrician III

Jeff is a Medxcel Electrician III in Tulsa, Oklahoma. In his role Jeff assembles, installs, tests, and maintains electrical equipment, appliances, and fixtures. He diagnoses malfunctioning systems and components using test equipment and hand tools, locating the cause of a breakdown and correcting the problem. He inspects electrical systems, equipment, and components to proactively identify hazards, defects, and necessary repairs to ensure code compliance.

Fire Tech III

Greg is a Medxcel Fire Tech in Milwaukee, WI. He and his team oversee fire and sprinkler system inspections and maintenance for nine hospitals and several dozen clinics in the greater Milwaukee area.

Daniel R

Resource Director

Describe the path you took to arrive in your current role.

What types of training and development has Medxcel offered to you?

What is the best part of your job?

Which of Medxcel’s Core Values speak to you the most?

What is the most unusual thing that’s happened to you during your time at Medxcel?

What would you say to someone who asks you if you recommend working for Medxcel?

Is there something you’ve learned in this position that you didn’t expect?

More Profiles

Jamie E

Maintenance Mechanic I

Marshall M

Building Automation Technician III

Jesse S

Powerplant Operator III

Mia S

Facility Coordinator II

Gabriel C

Plumber I

Todd K

Facilities Technician II

Kathy N

Director, Regulatory Compliance

Brandon Q

National Director of Operations

Emily A

National Director, Environment of Care and Safety

Dan S

Vice President of Strategic Planning and Sustainability

Joy R

Manager of Regulatory Compliance Support

Elyssa C

Regional Director, Property Management

Casey G

Vice President, Human Resources

Greg G

Director Fire Systems

Lee W

Director, Customer Experience Center

Joe P

Plumber III

Jeff R

Manager Facilities

David T

HVAC Tech II

Kristen H

Regional Director Construction

Paul S

Facilities Manager

Vicente F

HVAC Tech II

Tyris W

Manager Facilities

Joe R

Facility Manager

Latasha M

Maintenance Mechanic I

Ricky W

Carpenter II

Kelly H

Resource Director

Annette L

Fire Systems Tech I

Shawn S

Building Performance Standards Manager

Rob D

Fire Systems Tech III

Rachel H

Facilities Supervisor

Jorge D

Supervisor Facilities

Tony J

Manager Facilities

Miguel F

Plumber II

Carla S

VP, Operations

Jeff F

Electrician III