Tell us about your role, and the teams you oversee.

Our team is responsible for the new real estate platform that we are currently rolling out to maintain and improve operations in all non-acute hospital facilities - facilities where the patient is on site for 23 hours or less. We have many instances of high acuity care spaces that are in outpatient facilities, both on and off campus, such as medical office buildings that might house an infusion center, cardiac center, ambulatory surgery center, or high-end imaging centers with linear accelerators. The new program we're implementing will allow us to manage property data across the board. The system will provide one source of truth moving forward, when it comes to properties and leasing data.

How does the work your team do impact patient care delivery?

Patient care is what it’s all about. Patient healthcare delivery and reimbursement are derived in large part from the patient’s overall healthcare experience. We must consider:

How is a building developed?
How is it maintained?
How do the parking lot and landscaping look as patients drive in?

Are the clinicians within that practice able to operate in a space that is welcoming to our patients and tenants?

We can maximize dollars that these practitioners and hospital systems have available to them through proper lease and contract negotiations, so they can use those savings on other patient care priorities that answer these questions in a positive way and provide optimal patient experience.

Describe the path you took to arrive in your current role.

I kind of fell backwards into the real estate field after beginning my career in the United States Army. After leaving the military, I went to work for a real estate company in Indianapolis, then served as director of real estate at a big hospital in South Carolina for about 10 years. I later returned to Indiana and took a job with a developer which provided me with a fantastic opportunity to learn the developer side of the business.

I’ve worked exclusively in specialty healthcare real estate for the last 20+ years and joined Medxcel in 2023. I hold three managing broker licenses for three different states, have my undergraduate degree in business, and an MBA. Outside of the military, real estate is all I’ve worked in, and I love what I do.

How do you collaborate with other areas of the business?

In my experience working in real estate operations, we collaborate with facilities, environmental services, our planning, design and construction groups, finance and accounting teams, and our transactional teams such as tax, insurance, risk, and liability. We act as the nucleus that understands how each of those pieces need to fit together to improve the net operating income and operational efficiencies of a property and we do that through process control and best practices. We understand what's usual and customary from a real estate perspective when it comes to vendor management, cost containment, and property and contract negotiation. We unify those varied groups and get them all rowing in the same direction to understand the mission of the property.

What's unique about what Medxcel brings to the table when it comes to real estate management?

What's unique about Medxcel is that we bring healthcare expertise to the table. Every decision has to balance back to our core mission of healthcare delivery. When you're talking about environmental services, construction, or cost of business, you need to understand how to equate that back to what that campus needs to serve its patients.

I've only been on the healthcare side of real estate, and Medxcel has only been on the healthcare side of real estate. But taking that one step further—I've been on the third-party owner/developer side, so I understand how they think. I've also been on the hospital side, so I understand how they think.

Where Medxcel is unique is that we translate that data in ways that make sense to healthcare leaders. We speak healthcare.

How would you describe the culture at Medxcel?

The culture at Medxcel is collaborative, born out of a need for efficient healthcare management and oversight, patient satisfaction, and patient-driven care. At the core of our culture is that desire to provide the ultimate patient-provider experience. We bring in expertise that a lot of specialty firms can't offer because they haven't been involved in the healthcare industry to the extent we have. It's the ability to translate data from the patient/hospital/provider experience to the corporate real estate world where Medxcel adds a lot of value.

The collaborative culture here sets individuals up for success and provides healthy personal boundaries with time to enjoy family and friends through a generous amount of paid time off each year. Everyone I’ve worked with is extremely understanding that we all have things going on in our personal lives, and we set each other up for success.

How does Medxcel impact the communities we serve?

Medxcel was born from the healthcare community and continues to serve the healthcare community. I don't know that there is any other singularly more beneficial way of serving communities than ensuring that everyone has a happy, healthy, safe place to receive medical care.

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Safety is huge for patients. You never want anyone to go home sicker than they came into our facilities. We can’t do anything about what brought them to the hospital, but we don’t want their condition to worsen because of our buildings, or because the air pressure is wrong, or because there was a fire, for example. They shouldn’t have to worry about water systems, temperature, humidity, none of those things should be on their minds.

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I've continued to evolve professionally, in a lot of unexpected ways. If you told me eight years ago that I’d be the expert on ligature work, I’d have said “no way.” But doors have opened for me to expand my knowledge base and apply it.

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Meet Kellie! Kellie holds the role of Compliance Support Analyst for Medxcel at the corporate office in Indianapolis. Kellie and her team support the Program Management and Compliance teams. Kellie analyzes data from divisional resources, identifying trends, improvement opportunities, benchmarking, and training opportunities.

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Director, Purchasing

Andrea didn’t set out to find her dream job at Medxcel—but after one interview, she was calling the recruiter from the parking lot, insisting they find her a place somewhere in the company. As director of purchasing nearly six years later, she leads four specialized teams that keep Medxcel operations running smoothly. Her track record in building efficient processes and developing team members proves that when you find the right cultural fit, extraordinary things happen.

Jay J

National Director, Real Estate

Tell us about your role, and the teams you oversee.

How does the work your team do impact patient care delivery?

Describe the path you took to arrive in your current role.

How do you collaborate with other areas of the business?

What's unique about what Medxcel brings to the table when it comes to real estate management?

How would you describe the culture at Medxcel?

How does Medxcel impact the communities we serve?

More Profiles

Mark Y

National Director, Real Estate Transactions

Thomas M

Supervisor, IT Service Desk

Vishal K

Process Improvement Manager, Construction

Deborah H

Client Solutions Consultant I

Breon J

Talent Acquisition Partner I

Dylan F

Construction Manager III

Kathy N

Director, Regulatory Compliance

Brandon Q

National Director of Operations

Emily A

National Director, Environment of Care and Safety

Dan S

Vice President of Strategic Planning and Sustainability

Joy R

Manager of Regulatory Compliance Support

Elyssa C

Regional Director, Property Management

Casey G

Vice President, Human Resources

Greg G

Director Fire Systems

Lee W

Director, Customer Experience Center

Kristen H

Regional Director Construction

Jessica D

Construction Project Coordinator

Charles F

Infrastructure Manager - Elevator Program

Megan M

Regulatory Compliance Manager III

Alenna P

Workforce and Report Analyst

Kathryn H

Energy Project Manager II

Carrie M

Manager Product Marketing

Billie K

Project Manager, Solutions Delivery

Kelly H

Resource Director

Daniel R

Resource Director

Shawn S

Building Performance Standards Manager

Lisa C

Client Experience Coordinator Sr.

Heather D

Property Manager II

Kelly G

Manager, Contracts and Vendor Management

Kellie T

Compliance Support Analyst

Kathy R

Construction Project Manager II

Cliff T

Manager, Business Insights

Carla S

VP, Operations

Andrea A

Director, Purchasing

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