Client Experience Coordinator
Lisa is a Client Experience Coordinator for Medxcel. In her role she provides exceptional service to Medxcel customers, business leaders and client-based technicians to dispatch service requests. She is responsible for documenting reported issues and works with Medxcel technicians to resolve incidents to enable customers to deliver quality care to their patients. Client Service Coordinators are often the first point of contact for Medxcel customers and Lisa uses her experience to prioritize work orders and proactively escalate issues when appropriate.
“The best parts of my job are helping people and always learning new things. You really learn a lot in this job, I learn something new every day including new medical lingo and acronyms! There is so much critical thinking involved in this work it keeps me on my toes, I feel like there are always valuable learning and teaching moments.”