Describe the responsibilities of your role.
Our regulatory compliance team supports our client sites and it’s our job to help ensure that the facility and compliance documentation are Joint Commission survey ready. When new clients join Medxcel, our team leads the process of implementing Medxcel’s compliance operational system and establishing benchmarks and metrics for operational and regulatory compliance. Our team works with all clients to develop and execute on action plans to ensure compliance and survey readiness.
Describe the path you took to arrive at your current position.
I have a bachelor’s degree in criminal justice, and I started my career in loss prevention. After two years my position was eliminated, and it led me to a job working with children ages 6-20 with behavioral problems in a residential treatment facility. I loved the job because I really learned how to talk to people and how to listen in a crisis situation and I developed great de-escalation skills. During the same years I was also a nightclub bouncer which further helped hone my skills at reading people and de-escalating situations. After six years I was ready for a change, and I took a job at a behavioral health center. My position combined security and safety with general facility maintenance. We’d do repairs up to our scope then bring in techs for things we couldn’t fix ourselves. That’s the job that got me into a healthcare setting and maintenance. I learned about the life safety aspect of the building and was then put in charge of that. After a year Medxcel came on board with our hospital system and they took over my unit and our security team joined Medxcel. Since I’ve been with Medxcel I’ve been promoted multiple times, most recently to my current position as Regulatory Compliance Manager III. It’s been a great place to grow my career.
What kinds of training and development have you taken advantage of through Medxcel?
I’m currently working on my Certified Healthcare Facility Manager (CHRM) certification. I’ve taken a prep course and am preparing for the exam. Medxcel has supported me throughout the process. I’ve taken advantage of a lot of the courses available on myLearning and through Medxcel University. We’ve also done virtual trainings offered through ASHE and I’ve taken leadership courses. The amount of learning that Medxcel offers us online is mind blowing.
What is the best part of your job?
I really love the travel and meeting so many people. I feel very appreciated when I walk into a site and people aren’t nervous that I’m there but have the attitude of “thank goodness Megan’s here to help us!” I can sit down and look at their books and maybe we can identify a different or better way to do things. It’s my job to help take things off their plate and remove their worries about surveys and inspections. Nobody wants to have the stress of state regulators hanging over their head. That’s why our team was created, to help lift that burden and be a partner to the business.
Which of Medxcel’s Core Values speaks the most to you?
The Core Value that I always come back to is Service of the Poor, that’s huge to me. When I was working in behavioral health, that’s where you see people at their very lowest. You have to search through their belongings when they come in and sometimes that’s the only belongings they have. I have a strong background in customer service, and I’ve learned the importance of sitting down with someone and just listening to them, hearing their woes and worries and frustrations, letting them scream and vent if they need to. Sometimes listening is the most important thing, before we start to talk and then find a way to serve them. That’s true with all people, whether in behavioral health or patients, staff, or coworkers. We are here to serve one another, that’s what it’s all about.
What would you say to someone considering working for Medxcel?
I absolutely recommend Medxcel to others. There was a point in my career where I was faced with a decision to either move back to a position at a hospital in a supervisory role with a raise and promotion or stay with Medxcel. When I sat down and thought about it, I quickly knew that Medxcel is where I wanted to be. I knew there was more opportunity to learn and to grow my career. It’s my goal to work my way up here and retire from Medxcel. It’s where I want to stay for the remainder of my career.