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Facilities Support Manager

Megan M
Megan is a Facilities Support Manager, supporting Medxcel client sites in Florida and Alabama. In her role, Megan helps lead the implementation of Medxcel’s operating and compliance systems and assesses new and existing business for operational and regulatory compliance, providing support in those areas. Megan assists with the sales processes as needed providing operational analysis and technical support for sales proposals.
 
“I visit my sites and ask what I can do to help them that day. What is on their plate that I can assist them with as far as ensuring that their facility and compliance documentation are Joint Commission ready? My goal is that if a regulator walked into their building today, they’d be completely stress free and ready for an inspection because I helped them get there.”
 

Describe the responsibilities of your role.

This job can be difficult to describe. What my team and I do is provide regulatory compliance support to our assigned region. I currently cover about 19 sites in my region, including main hospitals and four free standing emergency departments. I visit my sites and ask what I can do to help them that day. What is on their plate that I can assist them with as far as ensuring that their facility and compliance documentation are Joint Commission ready? My goal is that if a regulator walked into their building today, they’d be completely stress free and ready for an inspection because I helped them get there. It’s important when I visit sites that I go in with an attitude of listening and learning. It’s not my job to just go in and dictate how thing should be done. I love to go in and ask our staff how I can help them. Then we put our heads together about the best way to utilize Medxcel’s systems, tackle any issues, and get our sites Joint Commission ready.
 

Describe the path you took to arrive with Medxcel.

I have a bachelor’s degree in criminal justice, and I started my career in loss prevention. After two years my position was eliminated, and it led me to a job working with children ages 6-20 with behavioral problems in a residential treatment facility. I helped the children with behavioral problems, aggression issues, and mental health problems. I loved the job because I really learned how to talk to people and how to listen in a crisis situation and I developed great de-escalation skills. During the same years I was also a nightclub bouncer which further helped hone my skills at reading people and de-escalating situations. After six years I was ready for a change, and I took a job at a behavioral health center.  My position combined security and safety with general facility maintenance. We’d do repairs up to our scope then bring in techs for things we couldn’t fix ourselves. That’s the job that got me into a healthcare setting and maintenance. I learned about the life safety aspect of the building and was then put in charge of that. After a year Medxcel came on board with our hospital system and they took over my unit and our security team joined Medxcel.
 

Talk about your career progression within Medxcel.

I loved Medxcel and worked with my manager to find a place within the company where I could continue my career. I had the opportunity to take a facilities coordinator position and that helped grow my skills with safety and compliance and the binders. I got a lot of hands-on experience, doing inventory, working with med gas and electricians, and after a few years I saw an open support manager role and I applied. Taking the job required me to move to Florida but I decided to go for it. It was a big leap to move from the coordinator position to Support Manager. Medxcel didn’t want to set me up for failure and they had a need to grow the scope of the role, so they created Support Manager tiers. I came in at the first level, received more training, and have been promoted to the second level where I am now. I’m excited to work towards my next promotion to a Support Manager III. I feel like the leaders at Medxcel saw my value and they worked to keep me around and help me grow my career. I’m so thankful for that. I’ve never worked for a company before where I was so excited to work for them. Medxcel is a great place.
 

What kinds of training and development have you taken advantage of through Medxcel?

I’m currently working on my Certified Healthcare Facility Manager (CHRM) certification. I’ve taken a prep course and am preparing for the exam. Medxcel has supported me throughout the process. I’ve taken advantage of a lot of the courses available on myLearning and through Medxcel University. We’ve also done virtual trainings offered through ASHE and I’ve taken leadership courses. The amount of learning that Medxcel offers us online is mind blowing.
 

What is the best part of your job?

I really love the travel and meeting so many people. I feel very appreciated when I walk into a site and people aren’t nervous that I’m there, but have the attitude of “thank goodness Megan’s here to help us!” I can sit down and look at their books and maybe we can identify a different or better way to do things. It’s my job to help take things off their plate and remove their worries about surveys and inspections. Nobody wants to have the stress of state regulators hanging over their head. That’s why our team was created, to help lift that burden and be a partner to the business.
 

Which of Medxcel’s Core Values speaks the most to you?

The Core Value that I always come back to is Service of the Poor, that’s huge to me. When I was working in behavioral health, that’s where you see people at their very lowest. You have to search through their belongings when they come in and sometimes that’s the only belongings they have. I have a strong background in customer service, and I’ve learned the importance of sitting down with someone and just listening to them, hearing their woes and worries and frustrations, letting them scream and vent if they need to. Sometimes listening is the most important thing, before we start to talk and then find a way to serve them. That’s true with all people, whether in behavioral health or patients, staff, or coworkers. We are here to serve one another, that’s what it’s all about.
 

What would you say to someone considering working for Medxcel?

I absolutely recommend Medxcel to others. There was a point in my career where I was faced with a decision to either move back to a position at a hospital in a supervisory role with a raise and promotion or stay with Medxcel. When I sat down and thought about it, I quickly knew that Medxcel is where I wanted to be. I knew there was more opportunity to learn and to grow my career. It’s my goal to work my way up here and retire from Medxcel. It’s where I want to stay for the remainder of my career.
 

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