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Facility Manager

Joe R
Joseph is the Facility Manager at a customer hospital site in Illinois. In his role Joseph manages the daily operations of the maintenance and facilities department to ensure that the customer goals are reached while delivering service excellence. He assists in developing and executing the strategic direction of the facility and ensures safe and efficient operations on site in compliance with regulatory and safety guidelines.
 
“Joining Medxcel has provided me with so many opportunities to grow. I completed my bachelor’s degree and now I’m working on my MBA. The tuition reimbursement is such a blessing. There aren’t that many places that offer that type of thing; Medxcel takes value in their employees and invests in us in so many ways.”
 

Describe your day-to-day responsibilities and a typical day.

My day begins with our morning huddle where we review the things that occurred the day before and anything new that came up overnight. From that point the team conducts daily mechanical room checks verifying that the spaces are clean, that everything is mechanically sound, and we look and listen for anything that seems off or out of balance. We then prioritize our tasks for the day. We’ll look at our PM lists for the day and week and prioritize corrective items.
 
My team covers three shifts to provide the hospital with 24/7 coverage and it’s my responsibility to make sure that we stay aligned with compliance and our Core Values. It’s my job to make sure that all planned maintenance is completed on a routine basis, that the documentation gets to our director to get into the books, and to make sure that we’re running a safe, efficient proactive environment that is always Joint Commission ready.  
 

Describe the path you took to arrive in your current role.

I started at this site back in 2012, as a PRN security officer. I held that job for several years then the people in the facilities department realized that I had some background in construction in plumbing and they discussed moving me from security to facilities management. That’s how I came to the facilities team and my career blossomed from there. I progressed from Tech I to Tech II to Tech III and I was recently promoted to Facility Manager.
 

What types of training and development does Medxcel offer to you and your team?

We offer our team lots of internal certificates such as storage tank, med gas, and medical air certifications. For me personally, the most valuable thing Medxcel offers is the tuition reimbursement program which has been nothing short of phenomenal in allowing me to continue my education. Joining Medxcel has provided me with so many opportunities to grow. I completed my bachelor’s degree and now I’m working on my MBA. The tuition reimbursement is such a blessing. There aren’t that many places that offer that type of thing; Medxcel takes value in their employees and invests in us in so many ways.
 

How has Medxcel helped you advance your career?

With the help of Medxcel’s tuition reimbursement I have completed my bachelor’s degree in business management and I’m currently working towards my MBA as well as a project management certification. When I started with the facilities team, our previous facility director was a great mentor to me. He opened my eyes to the importance of servant-based leadership. Being a selfless leader allows me to help not only the people I work with, but also our hospital staff and our patients. That mentorship gave me a good foundation and I realized I don’t want to always have a job turning a wrench. I really want to be a good leader and mentor others the way I was mentored. I want to give back to others.
 

What is the best part of your job?

The best part of my job is having the privilege to work with my team and the staff we have here at this hospital. I am blessed with the opportunity to give the patients a safe and comfortable environment, it’s hard to put into words how much I value that.
 

Which of Medxcel’s Core Values is most important to you?

As the team lead, I try to do my best to keep our team focused on the Core Values each day. For me, the most important Core Value is Service of the Poor. Really when it comes down to it, our job is all about helping each other, helping our fellow men and women, helping those who are in greater need. To me, that’s something that is valuable above all else. It’s all about helping and being there for one another.
 

How do you and your team serve your community?

Our facility is active in the community. Our team has helped in setting up and tearing down some off-site COVID clinics to offer vaccines out in the community. We also partner with the hospital in helping at the monthly food drives in the church parking lot behind the hospital. Members of our team help out on a monthly basis when we’re available to assist.
 

What would you say to someone who asks you if you recommend working for Medxcel?

Medxcel is not just a company to work for, not just a normal 9-5 job. It’s a career and place where you can really give back to others. Medxcel can provide you with a career that will not only make a difference in your life but will allow you to make a difference in your community. Medxcel is a young company and on a growth trajectory, there’s so much opportunity here.
 

Is there anything you’ve learned in this job that you didn’t expect?

I’ve learned that this job is more than just training, more than just compliance, more than just environmental rounding. I didn’t expect to learn that this job requires an open heart and an open mind. It takes a lot of development to have the compassion that’s critical for this role. We walk into new and challenging situations each day. It’s important not to have tunnel vision, but to bring a broader more global open-minded way of thinking into the job. We have to adapt to changes and overcome new challenges.

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