Safety is huge for patients. You never want anyone to go home sicker than they came into our facilities. We can’t do anything about what brought them to the hospital, but we don’t want their condition to worsen because of our buildings, or because the air pressure is wrong, or because there was a fire, for example. They shouldn’t have to worry about water systems, temperature, humidity, none of those things should be on their minds.
 

I often find myself in the role of a coach. The conversations I have with people are less about me telling them what to do, and more about listening. “How would you do this? Have you thought about this?” I also  provide insight and perspective to other departments on how initiatives might land in the field, exploring any ramifications we may not have considered.

I've continued to evolve professionally, in a lot of unexpected ways. If you told me eight years ago that I’d be the expert on ligature work, I’d have said “no way.” But doors have opened for me to expand my knowledge base and apply it. 
 

Meet Dan! In his role as Vice President of Strategic Planning and Sustainability, Dan is responsible for a wide range of strategic programs including master facility planning, facility capital planning, design standards, and sustainability programs. Dan partners with Medxcel and client leaders to understand their goals and align them with appropriate facility solutions. Dan and his team are tasked with expanding Medxcel’s focus on sustainability and helping customers achieve their environmental stewardship and sustainability goals.
 

Meet Joy! Joy is the Manager of Regulatory Compliance Support for Medxcel. In her role Joy leads Medxcel’s team of Facilities Support Managers who are responsible for implementing policies, procedures, processes, ad providing training to support of the Facility Management Operating system (FMOS®) for Medxcel’s operations across the United States. Through her team of Compliance Support Managers, Joy holds primary responsibility for assuring those policies, procedures, and protocols are implemented, enabling standardization, training, optimization, and compliance of facility operations.

 

Meet Elyssa! As regional director, property management, Elyssa is responsible for overseeing the delivery of property management services within her region. She and her team members connect client sites, Medxcel teams, and key stakeholders across the business, ensuring accountability in meeting standards, achieving technical service delivery excellence, meeting financial and performance objectives, and delivering client satisfaction.

Meet Casey! In her role as Vice President, Human Resources, Casey is responsible for the entire human resources function including developing and implementing strategies for talent development, acquisition, and HR services. Casey partners with the Medxcel leadership team to develop business strategies that address the talent capabilities and needs to advance Medxcel and its clients. The HR team creates and implements programs designed to attract, motivate, develop, and retain top talent within the industry, creating career paths and development opportunities for associates and leaders.

Meet Greg! In his role as Director of Fire Systems, Greg is responsible for the strategy, direction, organization, and administration of Medxcel’s national fire systems program. He assists in developing and executing the policies and procedures of the program to support fire systems and safety compliance for Medxcel customers.
 

Meet Lee! In her role as Director, Customer Experience Center, Lee is responsible for two customer service teams, the Client Experience Center (CEC) and the Client Solution Center (CSC). These teams contribute to the retention and satisfaction of Medxcel clients through a focus on customer service and operational service standards. Lee develops and implements customer service strategies and processes that allow the teams to provide exceptional service support for customers and Medxcel field associates. Lee and her leaders work together to ensure that their frontline team members are trained and prepared to assist customers and have all the resources needed to quickly bring issues to resolution.
 

Meet Kristen! In her role as regional director construction, Kristen is responsible for oversight of all Medxcel Planning Design and Construction projects and project managers in her territories. She works alongside facilities management and customer leadership teams to ensure the successful coordination, implementation, and completion of all capital construction, expansion, and renovation projects. She focuses on the overall effectiveness of the design and construction and alignment with the mission and strategy of Medxcel and the customer.
 

Meet Kelly! Kelly is a Resource Director for Medxcel. In her role, Kelly acts a liaison between the site teams and the overall Medxcel Facilities Management team. Members of the resource team work with Medxcel leadership to take on a variety of assignments as needed including temporarily backfilling vacant positions and working on special projects.
 

Meet Daniel! Daniel is a Resource Director for Medxcel. In his role, Daniel acts a liaison between the site teams and the overall Medxcel Facilities Management team. Members of the resource team work with Medxcel leadership to take on a variety of assignments as needed including temporarily backfilling vacant positions and working on special projects.

 

Meet Shawn! Shawn holds the role of Building Performance Standards Manager for Medxcel. In her role, Shawn is responsible for understanding customer facility expectations and evaluation of building performance, using evidence to support planning and design standards. She collaborates with subject matter experts within Medxcel and its customers, utilizing analysis to optimize standards across multiple factors and variables. Shawn is responsible for managing two processes: evaluation of building performance and the creation of new standards and upgrading of existing standards. Her work will help Medxcel develop a body of knowledge that is unique to the healthcare marketplace.
 

Carla is a VP, Operations for Medxcel, overseeing facilities management services across multiple sites in her assigned region. Working closely with customers, Carla is responsible for integrated service delivery, customer retention, associate development, and strategic initiatives in her region. Carla works closely with Medxcel and customer leadership teams to ensure strategic alignment and achievement of goals for all parties.